A customer who chooses to call your support team wants a rapid resolution to whatever is on their mind. 33% of respondents consider prioritizing first-call resolution rates the key...

Greg SmoragiewiczSeptember 28, 2017

3 Minutes

Support

One of the most important yet overlooked aspects of a call center agent’s duties is after call work. After call work is a common pain point for call centers, and can negatively aff...