If you’ve been on the lookout for the ideal Mitel alternative for your sales and support teams, it’s likely you want to cut costs, drive productivity, and get more accurate performance data.
Choose the right new cloud-based telephony system, and you could see major operational cost savings.
Here, we explore the best alternatives to Mitel, including an at-a-glance view of the top five options.
But first, why even bother making the switch?
Why Do You Need a Mitel Alternative?
The case for switching from Mitel to another cloud-phone solution rests on three key questions:
Are your customer-facing teams spending too long managing calls? Does Mitel lack the right features to scale team efficiency by reducing admin?
Could switching to a better Mitel alternative create greater cost savings to re-invest in growth?
Are sales, support, IT, and operations leaders spending too much time on performance data evaluation, maintenance, training, and corrective admin?
If you answered “yes” to any of these, then it’s time to switch cloud-phone providers. A better Mitel alternative should tick all these boxes and more.
Other important factors to consider when looking for Mitel alternatives are industry-leading features, customer support expertise and availability, and ease of setup and maintenance.
Before we break down what to look for in an alternative, let’s take a look at what Mitel has to offer.
Mitel has a well-established reputation within the cloud communications and UCaaS space, having been around for over a decade. With over 70 million customers worldwide, managing all expectations will undoubtedly be a challenge as is evident in some reviews.
Mitel primarily focuses on VoIP products evolving from past product offerings. Mitel is known for having a range of highly customizable features, flexible packages, and contact center services.
While Mitel is a well-established player in the cloud-phone industry, user reviews follow a pattern of customers unhappy with indirect pricing, poor service quality, and conferencing restrictions.
What to Look for in Your Ideal Mitel Alternative
When looking for a Mitel alternative cloud-based phone system—one that converts easy collaboration and communication into sales and customer satisfaction—it’s important to take the following considerations:
Ease of use
Is the platform easy to navigate and understand? Is the user experience convenient? Time is a valuable resource for you and your customers, so don’t waste it just to figure out how your phone solution works. Your chosen Mitel alternative needs to be convenient and easy to set up and easy to use.
Reliability and efficiency
Outages can mean a loss of real customers and, in turn, money. How reliable is the business phone system you’re currently using? Is setting up hassle-free? You need a solution with dedicated and consistent account managers that will help ensure zero downtime and time wasted.
How much are you spending? Will implementing and introducing this service impact your bottom line in the long run? Existing Aircall customers have managed to reduce costs by $2k every quarter.
Integrations and features
How well does the platform you choose sync with your current applications, like your CRM or email client? The less complicated, the better. Every cloud phone system and communications platform you consider should come with the features you need to efficiently run your business. Just like Mitel, Aircall and most of Mitel’s competitors let you Integrate with popular CRMs, help desks, and other essential apps that make it easier to run your business.
Reaching support in any unforeseen event should be simple, fast, and efficient. Does your cloud phone system take ages to respond or are they efficient in dealing with support tickets?
Value for money
Affordability is important, and what you get for that price determines a product’s true value. Are you getting what you paid for or do you need to pay more for additional functionality? Is your cloud-phone solution delivering all that it promised? How many features, integrations, and tools are included in the pricing plans? These are important to consider when not only choosing a cloud communication solution but also when looking at pricing plans.
Quality and reliability
Does your preferred Mitel alternative work with the best-in-class global voice carriers? This is crucial to ensure excellent and reliable call quality. You need a solution with high uptime. Does your cloud solution deliver optimal quality with no dropped calls, even when network strength fluctuates? You need a solution that caters to any unforeseen drop in connectivity.
Comparison of the 5 Best Mitel Alternatives
Integrations: Aircall offers more than 100 integrations, including Zendesk, HubSpot, Pipedrive, Intercom, Slack, and Zoho.
Standout Features: Key features include telephony Integrations, instant numbers, custom music and messages, business hours, call spoofing, call queuing, and Interactive Voice Response.
Rating: 4.2 stars
Pricing: Starting from $30 per user per month
Integrations: CloudTalk offers 35+ popular integrations.
Standout Features: Call queuing, inbound calls, number porting, internal phone number tags, and fax-to-email.
Rating: 4.3 stars
Pricing: Starting from $25 per user per month
Integrations: 8x8 offers 60 integrations for your business.
Standout Features: Three standout features offered by 8x8 are unlimited domestic calling, unlimited video conferencing, and unlimited chat.
Rating: 4.1 stars
Pricing: Starting from $15 per user per month
Integrations: Outlook per Google Contacts integrations are available with the Essential package. Overall, Nextiva has over 15 integrations.
Standout Features: Unlimited voice & video calling, voicemail, and toll-free numbers.
Rating: 4.4 stars
Pricing: Starting from $25.95 per user per month
Integrations: Avaya offers 100+ integrations to choose from.
Standout Features: Standout features offered by Avaya include voice and video messaging, instant messaging, online meetings and conferences, and call forwarding.
Rating: 4.1 stars
Pricing: Starting from $19.99 per user per month
What Is Aircall?
Having helped existing customers reduce maintenance and calling costs by $1,300 per user, Aircall strives to cut costs where necessary.
Aside from cutting costs, Aircall sits in its own class when it comes to features, from call routing to toll-free numbers and intuitive call routing. What other cloud phone solutions offer at the mid-tier level, Aircall offers as a part of its basic package.
With more than 15,000 customers globally, Aircall has quickly proven its reliability and positioned itself as one of the most sought-after VoIP providers in the industry.
What sets Aircall apart from the rest
Setting up your Aircall system is hassle-free. Enjoy a beautiful cloud call center solution you can use to start a conversation anywhere in the world, instantly. A welcomed alternative to complex FAQs, support tickets, and documentation.
From Salesforce to Slack and many other world-renowned business tools, Aircall offers more than 100 powerful integrations. Each integration comes with features that save teams time and makes it easier to run your business.
Our Power Dialer is the phone feature your business can’t live without, helping your sales reps dial faster and reduce manual entry into your CRM. With Aircall’s powerful sales dialer, your sales reps can quickly and easily compile a list of numbers and call through them all in just one click. Integrate Power Dialer with Salesforce or the CRM of your choice and save your team two minutes or more per call.
You need a VoIP system that can be customized to suit the specifics of your business and office environment. There is no one-size-fits-all and customization plays a crucial role in successfully implementing a cloud phone system.
No more guesswork. Monitor individual and team metrics in real-time using the Aircall dashboard and start making measurable improvements immediately.
Real people; Real reviews
More than 15,000 people trust Aircall. Here’s why Aircall is the preferred cloud phone system for multiple businesses.
“We spent 3 weeks (and countless headaches) trying to set up a phone system from a competitor. After 3 weeks, we still weren't able to make a phone call. The day that I discovered Aircall, I had a functional trial in my hands, was able to make a call on a new phone number, and then had my whole team set up. Very impressed with the service.”
Devon M, MD
“The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed.”
Sara Tiffany, General Manager at AirTreks
“We've tried Dialpad, Grasshopper, Freshcaller, and more, but Aircall's live and post-call tagging, note-taking, and call assignment features are the best out there.”
Which cloud phone system is best for your business?
Taking a thorough and in-depth look at all Mitel alternatives and taking all of these products for a test drive with your team is always a good idea. Scope out each provider and see what works best for you and caters to your needs. Choose with confidence the option that makes your team’s lives easier and increases productivity.
Increase Productivity With Aircall
Choosing the best cloud communication service provider is never a decision to take lightly, and that’s why we compiled this list of Mitel alternatives. How you interact with your customers and team on a daily basis is crucial to your business’ success. A great conversation is the most powerful way to communicate with customers and teams.
There’s a reason why over 15,000 people trust Aircall. Teams have saved 8% every hour and saved 1 minute per call since switching to Aircall. Aircall increases productivity and saves you time and money.
With an array of features and an ability to activate integrations with one click, Aircall has managed to achieve a prominent place in the VoIP industry as one of the best cloud communication service providers.
See for yourself why over 15,000 global businesses switched to Aircall with a 7-day free trial.
Published on January 2, 2024.