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Key Topic Recognition

Quickly identify key discussion points for faster call monitoring and more efficient call coaching. 

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Key Topic *Recognition*

Understand conversations at a glance

Streamline your call reviews

Streamline your call reviews

Understand the content of a conversation in seconds to determine whether a call needs reviewing.

Coach agents with context

Coach agents with context

Upskill agents with a full understanding of their customer conversations.

Identify trends across calls

Identify trends across calls

Recognize trends in customer calls over time to make more informed business decisions and understand calls at scale.

TRUSTED BY 19,000+ COMPANIES

Use key topic recognition with these complementary features

Call transcription

Call transcription

Aircall’s AI transcribes calls and voicemails for you so you can better ramp up reps and deliver world-class customer experience.

Call summaries

Call summaries

Instantly grasp the essence of a conversation by reading a summary and review calls twice as fast.

Talk-to-Listen Ratios

Talk-to-Listen Ratios

Review speaker dynamics and caller engagement levels to enhance team performance.

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