I’m always asking questions at work (occasionally aloud, frequently in my head), but I’d say Aircall’s 2018 Customer Support Strategy Survey has been the most productive outlet for...

Greg SmoragiewiczMarch 22, 2018

1 Minutes

Support

A customer who chooses to call your support team wants a rapid resolution to whatever is on their mind. 33% of respondents consider prioritizing first-call resolution rates the key...

Greg SmoragiewiczSeptember 28, 2017

3 Minutes

Support