Building out a customer support department is like settling an uninhabited island. At first, you and your fellow pioneers must use every resource available to its maximum potential...

Daniel WeissMarch 6, 2018

6 Minutes

Support

Corporate finance teams tend to view customer support as a cost saver at best and a cost center at worst. But if they look beyond those bottom-line concerns, they’ll also see a str...

Greg SmoragiewiczSeptember 11, 2017

2 Minutes

Support