4 CallHub Alternatives That Will Improve Your Customer Experience

Emily GregorLast updated on January 2, 2024
4 min

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As your team grows and your needs change, your cloud-based business phone solution should evolve with you. To ensure you have the ideal provider, we have compiled a list of the top four CallHub alternatives that can boost customer experience and nurture lasting customer relationships.

CallHub is a cloud-based phone solution with voice and text message services that integrates with 12 common third-party applications such as Salesforce, Zapier, Action Network, Shopify, ActionNetwork, and CiviCRM_._

Regarding pricing, CallHub has two distinct pricing categories for voice and text. Its pricing module differs from other alternatives by including per-minute call rates depending on the country businesses are calling from. If your team is expanding or experiencing a high volume of inbound or outbound calls, it may be worth considering an alternative.

Top Features to Look for in a CallHub Alternative

How do you know when you’ve found the ideal alternative for your sales and support team?

Whether you’re focusing on better onboarding, more dedicated support, feature-rich packages, or easy integrations, we’ve got you covered. Here are the top features all top CallHub alternatives should include.

Warm transfer

When it comes to building long-lasting client relationships, warm transfers make sure that when clients transfer between calls, they’re met with a warm welcome and a rep that’s in the know and up to date with their needs and the latest call information.

Real-time and intuitive analytics

The ideal cloud-based business phone solution should gather and easily showcase your team’s key performance metrics.

Key analytics features like call center analytics, an activity feed, call whisper, and call monitoring software allow sales and support teams to gauge their internal processes better and understand any gaps and room for improvement.

Ultimately, your provider should help your team view and understand metrics like wait time, missed call rate, and call volume while optimizing their performance.

Integrations

There are hundreds of business tools that equip teams to communicate better with their customers and understand their specific needs.

Your ideal CallHub alternative should connect to all the business tools you already use (ideally via an easy-to-use app ecosystem), allowing team members to gain insight from their CRM and help desk in one click.

The Top 4 Alternatives to CallHub

Choosing the right phone solution for your customer-facing teams requires due diligence.

Not only should you consider applicable phone features, but the ideal phone system should also ultimately focus on improving customer relationships.

Here’s a list of the top four CallHub alternatives to help you better compare features, price, integrations, support, and onboarding process.

Aircall

  • Free Trial? Yes

  • Number of Entry-Level Integrations: 100+

  • Entry-Level Features: Zero hardware required; CRM integration, real-time activity feed, business hours, call center analytics; warm transfer; Power Dialer; call queuing, IVR

  • Rating: 4.3 stars

  • Pricing: $30 per user per month

CloudTalk

  • Free Trial? Yes

  • Number of Entry-Level Integrations: 4

  • Entry-Level Features: International numbers, automated call distribution, unlimited inbound and intracompany calls, call queuing

  • Rating: 4.3 stars

  • Pricing: Starting from $25 per user per month

RingCentral

  • Free Trial? Yes

  • Number of Entry-Level Integrations: 0

  • Entry-Level Features: Business phone or toll-free numbers, visual voicemail and voicemail-to-email, team messaging, document sharing

  • Rating: 3.9 stars

  • Pricing: Starting at $29.99 per user per month

Vonage

  • Free Trial? No

  • Number of Entry-Level Integrations: 20+

  • Entry-Level Features: Apps for mobile and desktop, team messaging, unlimited calls and SMS

  • Rating: 4.3 stars

  • Pricing: Starting at $19.99 per month per line plus taxes & fees

Why Aircall Is the Top CallHub Alternative

Aircall puts the focus back where it matters most—quality conversations. But that isn’t limited to clear calls and network reliability.

In addition to essential phone features, Aircall provides a platform that creates intentional customer experiences through tools and features that encourage collaboration, productivity, and better conversations.

Here are the top reasons Aircall’s 15,000 customers consider it the ideal CallHub alternative.

Gain better insight into customer needs

When it comes to better customer relationships, context is key. Aircall’s insight cards allow customer-centric teams to understand a client’s needs and reason for calling before the conversation starts.

This feature automatically integrates with HubSpot, Salesforce, and many other CRMs. It delivers contact details and previous call notes so sales and support teams can personalize every call.

Improve call efficiency and internal collaboration

When a customer is on the other end of the line, they won’t appreciate being passed around until they find someone with an answer.

Aircall’s collaboration and productivity tools fine-tune the customer experience to ensure that it’s helpful, efficient, and without delay.

Features like call whispering allow team members to advise each other while on a client call to provide timely advice.

A shared call inbox and call commenting & assignment also enable team members to maintain clear visibility of call activity across the team.

Aircall’s IVR is also specifically designed to classify callers and automatically direct them to the right person on your support team.

Quality and reliability—always

Your business phone solution can include the most robust support team features, but if it’s paired with poor call quality, it misses the mark.

Aircall’s reliable solution allows customer-facing teams to carry out conversations without worrying about poor quality or network stability.

Aircall works with world-class voice carriers and local providers to ensure industry-leading call quality and reliability on every call.

Make Great Customer Experiences Even Better With Aircall

Give your sales and support teams the cloud-based business phone solution they deserve.

Ready to see how Aircall can transform your client relationships and turn more conversations into conversions?

Better conversations start here (and start for free). Try Aircall’s 7-day free trial here—zero commitment, zero hardware, zero hassle.


Published on January 2, 2024.

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