The phone solution for five-star customer support

Connect your phone system to your Helpdesk or CRM and free your team to focus on delighting customers.

Have smarter customer conversations

Resolve issues as a team

Route calls to the right person every time and help agents anticipate customer needs before the conversation even begins by automatically displaying context from previous interactions.

Take notes directly inside your phone app, debrief teammates using warm transfers, and create custom tags to identify patterns across the business.

Save time with automatic syncing

You can automatically sync from your integrated tools to Aircall, ensuring contacts from your integration will be saved and visible for everyone in your company using Aircall.

Get a clear view of call activity

Assess your team’s call activity in real time. Understand missed call metrics and average waiting times to add or remove more teammates when needed.

Key features for support teams

CRM Integrations

Aircall integrates with your CRM and Helpdesk tools to keep all conversations connected.

Call Routing

Direct calls to the correct teammates every time by customizing distribution and ring rules.

Interactive Voice Response (IVR)

Set up a smart IVR directory that automatically guides callers to the correct team on their first try.

Business Hours

Set customized schedules to confirm exactly when each of your numbers are available to receive calls.

Warm Transfer

Give your teammates the option to quickly speak to one another before transferring a live call.

Call Center Analytics

Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place.

Call Tags & Disposition Codes

Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.

Activity Feed

Track and manage your team’s call activity and coach in real time from within the Aircall dashboard.

Insight Cards

See more context behind every inbound call by pulling related data from other apps into view.

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