Customer Support Best Practices

Understanding the difference between customer experience and customer service

Customer Service vs Customer Experience 101

The relationship of customer service vs customer experience is important to define. With online shopping being so popular, customers now have many more touchpoints with brands. Ins...

Nicholas PriceAugust 24, 2020

6 Minutes

Customer Experience

Call Center

August 19, 2020

4 Minutes

How the Right Call Center Software Will Improve Your Business Development

Customer Experience

August 13, 2020

6 Minutes

Finding and Creating Joy: What Does Joy Really Mean?

Call Center

August 12, 2020

7 Minutes

What Is an Outbound Call: Call Center Best Practices

Support

August 10, 2020

7 Minutes

The Importance of SaaS Customer Support

Distributed teams describes a work setup where your employees are based in multiple locations. Outsourcing, remote work and work from home are various types of distributed teams.

Remote Teams

August 3, 2020

8 Minutes

What Are Distributed Teams?

When choosing a business phone system, these are the main considerations you should have.

Call Center

July 15, 2020

8 Minutes

What to Look For in a Business Phone System

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

Tech

June 30, 2020

8 Minutes

What Is Contact Center as a Service (CCaaS)?

Building a culture of virtual collaboration is important when managing a fully remote or distributed team. These are important tips for promoting virtual collaboration in remote workers.

Remote Teams

June 29, 2020

12 Minutes

Virtual Collaboration: Overcoming Remote Team Challenges

Customer effort score describes how easily customers interact with your business, rather than their overall satisfaction with a product or service.

Support

March 18, 2020

8 Minutes

Whats Your Customer Effort Score (CES)?

These tools help remote productivity. They encourage virtual collaboration and virtual team management.

12 Tools to Help Your Team Work From Home

Working from home is no longer a luxury for the modern business. Whether by choice (to attract talent) or necessity (responding to a global pandemic), businesses across the globe a...