Customer Support Best Practices

Call center agent performance depends on the right training and tools

How to Improve Call Center Agent Performance

In the early days of call centers, call center agent performance wasn’t a primary concern for most companies. Call agents provided minimal services like answering basic questions. ...

Nicholas PriceSeptember 18, 2020

10 Minutes

Best Practices

Support

September 7, 2020

5 Minutes

Building the Right Framework for Customer Support

Call Center

September 4, 2020

7 Minutes

Call Whispering Benefits: What You Need to Know

Customer Experience

August 31, 2020

10 Minutes

Customer Support as a Service 101

Customer Experience

August 24, 2020

6 Minutes

Customer Service vs Customer Experience 101

Call Center

August 19, 2020

4 Minutes

How the Right Call Center Software Will Improve Your Business Development

Customer Experience

August 13, 2020

6 Minutes

Finding and Creating Joy: What Does Joy Really Mean?

Call Center

August 12, 2020

7 Minutes

What Is an Outbound Call: Call Center Best Practices

Support

August 10, 2020

7 Minutes

The Importance of SaaS Customer Support

Distributed teams describes a work setup where your employees are based in multiple locations. Outsourcing, remote work and work from home are various types of distributed teams.

Remote Teams

August 3, 2020

8 Minutes

What Are Distributed Teams?

What to look for in a business phone system

We break down the different types of phone systems and share key considerations and features to look for when making your decision....

Nicholas PriceJuly 15, 2020

11 Minutes

Call Center

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

Tech

June 30, 2020

8 Minutes

What Is Contact Center as a Service (CCaaS)?

Building a culture of virtual collaboration is important when managing a fully remote or distributed team. These are important tips for promoting virtual collaboration in remote workers.

Remote Teams

June 29, 2020

12 Minutes

Virtual Collaboration: Overcoming Remote Team Challenges

Customer effort score describes how easily customers interact with your business, rather than their overall satisfaction with a product or service.

Support

March 18, 2020

8 Minutes

Whats Your Customer Effort Score (CES)?

These tools help remote productivity. They encourage virtual collaboration and virtual team management.

Sales

March 17, 2020

10 Minutes

12 Tools to Help Your Team Work From Home

Learning these phone skills will help sales and customer support professionals have better conversations. Plus, some useful tools that compliment the vital phone skills.

Call Center

March 12, 2020

13 Minutes

Phone Skills to Master for Flawless Sales and Support Conversations

Support

February 25, 2020

9 Minutes

How to Handle 7 Unexpected Customer Service Scenarios

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