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Customer support teams are preparing for the holiday rush with these best practices.
How Businesses are Preparing for the Holiday Rush

No sooner than the Thanksgiving leftovers have been put away, some family members will settle down for an afternoon of football while others rush out to shopping malls and retail s...

Nicholas PriceOctober 20, 2020
5 Minutes
eCommerce
customer support as a service is a key component to a great overall customer experience
Customer Support as a Service 101

Today’s customers expect more. Customer support as a service is the key to meeting those expectations. As a business you should strive to deliver the best overall customer experien...

Daniel WeissAugust 31, 2020
10 Minutes
Customer Experience

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