(Editors note: This post was originally published in May 2018. It has been updated with relevant information and additional context) In today’s world of indirect, text-based commun...

Daniel WeissMarch 12, 2020

12 Minutes

Call Center

If customer service is important to your business (of course it is!), you’re probably well acquainted with agents being inundated with calls. With just a basic phone system in plac...

Max BaileyNovember 8, 2019

9 Minutes

Call Center