The 5 Best Talkdesk Alternatives for Your Business in 2025

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For call centres, support teams, and sales hubs, choosing a more scalable, cost-efficient, and reliable Talkdesk alternative could make the difference between “surviving” and “thriving.”

Customer support is more than just answering calls—it's about creating exceptional experiences, managing customer service teams efficiently, and driving sales results. So, finding the right tool that supports and enhances these workflows is essential.

Here, we explore the best alternatives to Talkdesk that can help you do just that—empower your team, improve operational efficiency, and deliver standout service. But before making the case to switch to another VoIP phone provider, let’s cover the basics of Talkdesk.

TL;DR Talkdesk Alternatives

1. Aircall

2. CloudTalk

3. 8x8

4. Nextiva

5. Vonage

About Talkdesk

Talkdesk is a cloud-based call centre solution designed to improve customer satisfaction through virtual telephony. Like many alternatives, it connects with other business applications to streamline operations. It also offers automation features to reduce daily admin tasks, allowing teams to focus on more meaningful customer interactions. 

However, these features aren’t unique to Talkdesk. The cloud-phone solution market is packed with many alternatives to choose from.

Talkdesk gives agents important customer information to help them provide good service.

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Talkdesk features

Talkdesk provides essential call centre features like click-to-call, advanced routing, voicemail management with transcription, and integrations with tools like Salesforce and Zendesk. 

While these key features improve efficiency, Talkdesk lacks native messaging, relying on third-party integrations for collaboration. Its automation tools and real-time dashboards are helpful, but some users find the reporting features less customisable compared to competitors.

Talkdesk integrations

• HubSpot

• Intercom

• Microsoft Teams

• Salesforce

• Slack

• Zendesk

• Zoom

Talkdesk pricing

Talkdesk provides four pricing plan options:

• CX Cloud Digital Essentials: From $85/month/user

• CX Cloud Essentials: From $85/month/user

• CX Cloud Elevate: From $115/month/user

• CX Cloud Elite: From $145/month/user

These prices leave Talkdesk on the more expensive end of cloud phone solutions. And the website notes that due to foreign exchange rate approximation, list price is not the exact price that will be quoted.

Talkdesk main use cases

Talkdesk offers tailored customer service solutions to various industries, making it a good choice for communications, financial services, healthcare, and retail sectors. 

Its main use cases include automating customer interactions with AI-powered self-service, enhancing engagement through omnichannel capabilities, and improving workforce efficiency with tools like workforce management and agent performance coaching.

Why Do You Need a Talkdesk Alternative?

When considering alternatives to Talkdesk, it’s important to recognise the platform’s limitations. Users often cite less customisable reporting, lack of ringtone options, and inconsistent one-on-one support as their needs evolve. While onboarding comes with dedicated help, scaling or modifying your setup later can feel impersonal. 

Additionally, Talkdesk's relatively high pricing can be a barrier for smaller businesses or those on tight budgets, especially compared to more affordable options.

If Talkdesk's capabilities have reached their limit of efficiency and scalability, then it’s time to switch. Here are a few things to look for in a new tool:

• Same-day setup and ease-of-use

• Low maintenance and configuration

• Real-time performance analytics

• One-click CRM and work tool integrations

• Sales and customer support productivity features

For teams looking for scalability, cost-efficiency, and more responsive customer support, switching to a solution that offers real-time analytics, easy integrations, and better pricing may be the right move.

Comparison of the 5 Best Talkdesk Alternatives

These five options offer enhanced features, better scalability, and more competitive pricing than Talkdesk. Each provides advanced reporting, stronger support, and flexibility for businesses of all sizes. 

Let's explore the top alternatives.

Aircall: Best for businesses needing a scalable solution for both customer service and sales performance

Aircall stands out as a powerful tool for improving the productivity and performance of both customer support and sales teams. With its user-friendly interface and seamless integrations with over 100 business tools, Aircall allows teams to work more efficiently while keeping all essential functions in one place. 

Advanced Aircall features—such as smart call routing, real-time analytics, and coaching tools—provide teams with the resources they need to close deals faster and deliver superior customer service.

Another key advantage of Aircall is its transparent pricing and responsive customer support, making it an appealing choice for businesses that value reliability without hidden costs. With consistently high ratings on platforms like G2, Aircall has built a strong reputation for being an efficient and trustworthy solution for businesses looking to improve their customer communications.

What makes it a good alternative to Talkdesk?

Aircall is a strong alternative to Talkdesk because of its ease of use, quick setup process, and lack of heavy IT involvement. Aircall also offers affordable and transparent pricing, making it more accessible for businesses of all sizes. 

Its extensive integration options and real-time analytics give teams the tools they need to perform at their best, while Talkdesk can feel more limited with fewer customisation options and higher costs.

Want to learn more about how the two tools compare? Check out an in-depth review of Aircall vs Talkdesk.  

• Integrations: 100+ integrations, including HubSpot, Intercom, Slack, Pipedrive, Zendesk, and Zoho

• Standout features: Instant numbers, Virtual Call Centre, call whispering, real-time performance analytics, custom music and messages, business hours, call queuing, IVR

• Rating: 4.3 stars

• Pricing: From $30/month/user (annual billing)

See for yourself how Aircall can help you boost revenue and build better customer relationships. Sign up for a free 7-day trial. 

CloudTalk: Best for businesses operating internationally

Use CloudTalk’s real-time dashboard to monitor metrics like abandon rate, average waiting time, and average call duration.

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CloudTalk helps businesses optimise internal and customer communication through its virtual call system. Key features include call routing, IVR, call recording, and analytics dashboards, which provide valuable insights into call performance and customer interactions. 

What makes it a good alternative to Talkdesk?

CloudTalk sets itself apart from Talkdesk with its affordability and focus on small to medium-sized businesses. Users often rave about its straightforward setup and intuitive interface, which allows teams to get up and running quickly. 

Additionally, CloudTalk's integration with key business tools like HubSpot and Zendesk makes it a flexible choice for businesses looking for essential call centre features without the higher costs or complexity of Talkdesk.

• Integrations: 35+ integrations, including HubSpot, Intercom, Pipedrive, Salesforce, Zendesk, and Zoho CRM

• Standout features: Interactive voice response (IVR), call recording and monitoring, analytics dashboards 

• Rating: 4.3 stars

• Pricing: From $25/month/user (annual billing)

See our CloudTalk alternatives comparison for more information, or check out an in-depth review of CloudTalk vs. Aircall.  

8x8: Best for improving customer engagement with omnichannel support

8x8 helps you better engage your customers with the data and automations your customer-facing team needs

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8x8 combines voice, video conferencing, and chat functions into a unified platform. Key features such as auto-attendant, team messaging, voicemail to email, and call management make it easy for businesses to manage both internal and external communications. 

The tool is particularly useful for companies focused on customer engagement through omnichannel support and customer experience analytics. Additionally, it integrates with CRM platforms for seamless sales and customer service interactions.

What makes it a good alternative to Talkdesk?

8x8 sets itself apart from Talkdesk with its all-in-one platform that supports voice, video, and chat, offering a more complete communication solution. Its strong focus on internal collaboration for remote teams and omnichannel customer engagement makes it a flexible choice for businesses that need more than just basic call centre features.

While some users on G2 report minor challenges with call transfers and missing features, 8x8 is praised for its CRM integrations and ability to streamline both sales and customer service workflows.

• Integrations: 60 integrations, including Google Workspace, HubSpot, Microsoft Teams, Pipedrive, and Salesforce.

• Standout features: Unlimited domestic calling, video conferencing, and chat; auto-attendant; voicemail to email

• Rating: 4 stars

• Pricing: Contact for pricing

See our 8x8 alternatives comparison for more information.

Nextiva: Best for creating personalised customer experiences

Use Nextiva to manage calls, send text messages, and hold video conferences from your desktop or mobile device.

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Nextiva’s cloud-based Unified Customer Experience Management (CXM) platform helps businesses better interact with their customers across all communication channels. It offers features like inbound/outbound voice, business SMS, live chat, and social media integration to help businesses to manage customer engagement on one unified platform. 

AI-powered tools, like virtual assistants and sentiment analysis, help improve customer interactions, while its analytics provide insights to optimise every stage of the customer journey.

What makes it a good alternative to Talkdesk?

Nextiva is a good alternative to Talkdesk because of its focus on AI-powered customer experience management. It lets businesses engage with customers across voice, SMS, chat, and social media all in one place, offering a more holistic approach to customer service. 

Users on platforms like G2 appreciate Nextiva’s affordable entry plans and the flexibility of its AI tools, making it a solid option for businesses looking for a more advanced, omnichannel customer engagement solution.

• Integrations: 15+ integrations, including HubSpot, Microsoft Dynamics, Salesforce, Zendesk, and Zoho

• Standout features: Unlimited voice and video calling, voicemail, toll-free numbers

• Rating: 4.5 stars

• Pricing: From $20/month/user (annual billing)

See our Nextiva alternatives comparison for more information.

Vonage: Best for organisations with specific customisation and integration requirements

Vonage offers both a desktop and mobile app so your team can stay connected wherever they are.

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Vonage’s cloud-native solution, Vonage Contact Centre (VCC), is designed to improve customer engagement and boost team productivity through a seamless omnichannel experience. It integrates voice, digital channels, and video conferencing with CRM systems, helping businesses streamline communication workflows. 

Vonage offers AI-driven routing, customer engagement tools, and real-time analytics. These allow teams to manage customer interactions efficiently across multiple platforms. 

What makes it a good alternative to Talkdesk?

Vonage offers more flexibility and a stronger omnichannel experience compared to Talkdesk, with easy CRM integration and features like click-to-dial and dynamic routing. Users appreciate its unlimited calling, high call quality, and AI-powered tools like conversation analysis, making it a good choice for larger teams needing advanced communication capabilities.

• Integrations: 20+ integrations, including Microsoft Teams, HubSpot, Salesforce, Slack, and Zapier

• Standout features: Mobile and desktop apps, business inbox, admin portal, and app centre

• Rating: 4.3 stars 

• Pricing: From $13.99/month/user (annual billing, plus taxes and fees)

See our Vonage alternatives comparison for more information, or check out an in-depth review of Vonage vs. Aircall.  

What to Look for in a Talkdesk Alternative

When looking for an alternative cloud-based phone system, it’s important to take the following considerations:

Make sure the tool is easier to use 

The first thing to look for in whatever cloud-phone solution to choose over Talkdesk is ease-of-use—not just day-to-day, but with post-purchase configuration and ongoing upkeep. So look for options that offer same-day setup and ongoing support. That way, you’ll keep your IT and operations teams free to focus on higher-value strategic tasks.

Look for a solution that offers zero downtime and high reliability

Cloud phone outages can mean a loss of agent productivity, customers, and revenue. How reliable is the customer communications platform you currently use? Is setup hassle-free? How long does it take to implement and how easy is it to get support?

Get the right features for your business needs

Most cloud-phone solutions include basic, premium, and advanced packages. But not all offer the same value for your money with the same features and capabilities at each level. You might not need every single feature available with a tool, but it’s worth comparing which Talkdesk alternatives include which features in different packages. 

Check for “one-click” integrations and real-time analytics

How well do the Talkdesk alternatives you’re considering integrate with your current software, like your CRM or helpdesk tool? The less complicated integration is, the less time your teams will spend on setup, configuration, and maintenance. Like Talkdesk, Aircall lets you integrate with CRMs, helpdesks, and other essential apps with a single click.

You’ll also want to check for features like call whispering and real-time performance analytics. These will help your sales and support leaders scale effective team training while reducing costs.

Don’t settle for anything other than in-house customer support

Responsive and reliable customer support can be the difference between costly downtime and smooth business continuity, so don’t compromise. Talkdesk customer support is known to be attentive. That said, it’s not always in-house, so you may have to spend a little more time than you’d like to resolve queries. So prioritise platforms with 24/7 in-house support. 

Is Aircall the Best Talkdesk Alternative?

From its productivity-boosting Power Dialer to call whispering and monitoring, Aircall doesn’t compromise when it comes to generous features. What other cloud phone solutions offer at the mid-tier level, Aircall offers as a part of its basic package.

As a leading VoIP business phone system serving over 15,000 global businesses, Aircall has quickly proven itself as one of the most reliable, flexible, and scalable cloud-based phone solutions in the market. 

What sets Aircall apart from the rest?

Aircall has a strong reputation in reliability, promising virtually zero downtime, same-day setup, one-click integrations, in-house expert support, and industry-leading features—all included with its most basic package.

Here are a few other things that make Aircall worth switching to. 

Easy, same-day setup with zero hardware and simple maintenance

For all its advanced features and capabilities, Aircall’s cloud call centre solution is actually incredibly easy to set up. That means there’s no need for heavy IT and operational interventions.

Learn more

Aircall has one of the largest app and integration markets

Aircall’s apps marketplace comes with 100+ powerful integrations with CRM, helpdesk, and other software. 
Learn more

More sophisticated customisation options

You need to be able to customise your VoIP system to suit your specific business needs. There’s no one-size-fits-all platform, and Aircall understands that, giving you extensive customisation options. 
Learn more

Real-time performance analytics for responsive tactical changes

Monitor individual and team metrics in real time using Aircall and start making measurable improvements immediately.
Learn more

See What Real Users Say About Aircall

Here are a few reasons why Aircall is the preferred cloud phone system for 19,000 businesses and counting. 

“We spent 3 weeks (and countless headaches) trying to set up a phone system from a competitor. After 3 weeks, we still weren't able to make a phone call. The day that I discovered Aircall, I had a functional trial in my hands, was able to make a call on a new phone number, and then had my whole team set up. Very impressed with the service.”
—Devon M, MD

“The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed.”
—Sara Tiffany, General Manager at AirTreks

“We've tried Dialpad, Grasshopper, Freshcaller, and more, but Aircall's live and post-call tagging, note-taking, and call assignment features are the best out there.”
—Maita L

Increase Team Productivity With Aircall

Aircall stands out as a leading customer communications provider thanks to its extensive features and one-click integrations, making it an ideal solution for businesses looking to enhance productivity and customer service. Its ease of use, scalability, and reliable performance have made it the top choice for businesses worldwide. 

See for yourself how Aircall can help you boost revenue and build better customer relationships. Sign up for a free 7-day trial.

Published on November 4, 2024.