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Simple to set up. Easy to use. Powerful integrations.
Get startedAt this year’s Agentforce World Tour in Sydney, attendees were offered a glimpse into a future where AI-driven agents are no longer passive tools, but active collaborators reshaping how businesses operate and interact with customers.
Embracing the Agentic Era
The whole day was bustling, exciting, and underscored the evolution of AI agents into autonomous, multi-agent systems that can handle workflows with minimal human input. In the "Agentic Era" we find ourselves in, intelligent AI networks are supporting and enhancing human teams, improving both productivity and the customer experience. Plus, if used responsibly, they’re reducing the repetitive and laborious tasks often using up so many hours for so many reps. One standout example came from Fisher & Paykel, which showcased how they reduced hours of manual work by integrating AI agents into their operations.
How AI is transforming Sales and Customer Service
One of the key themes of Agentforce World Tour was how this collaboration between humans and AI is not only streamlining processes, but also enabling more personalised, data-driven interactions with customers. This is exactly what Aircall’s AI platform aims to do: we believe in human-first AI that simplifies, not complicates, workflows. It automates the busywork, such as optimising call routing, transcribing calls, and generating post-call summaries, freeing up sales and support teams to focus on higher-value tasks, such as nurturing customer relationships and driving sales.
The Power of Integration: Aircall and Salesforce Working Together
Agentforce World Tour was a fantastic opportunity for attendees to see the power of the Aircall-Salesforce integration, with three major advantages to our joint users:
Unified data. By integrating Aircall and Salesforce, sales and support teams have access to clean, aggregated data across both platforms, without the need to switch between systems. Every customer interaction, whether through voice or message, is automatically logged and synchronised in real time with Salesforce.
Improved efficiency. Aircall AI helps automate time-consuming tasks like call reviews, post-call admin, and managing call transcripts. Plus, you can manage your calls through your CRM, so you can get all the benefits of Aircall without having to leave Salesforce.
One view, every conversation. Aircall is more than just a business phone, and Salesforce is more than a CRM. By merging call, SMS, WhatsApp, and email data into a single conversation view, and aligning communication data with customer insights, Aircall helps Salesforce users work smarter, not harder, by giving agents all the information they need at their fingertips.Â
Plus, Salesforce customers that have adopted Aircall have found it incredibly easy to implement. With a simple setup and easy integration, teams can start making calls immediately, without needing extensive training or a complicated installation process.
The Future of AI in Customer Interactions
The insights shared at Agentforce World Tour made one thing clear: the future is about AI and humans working together to drive efficiency, personalization, and enhanced customer experience. AI is not here to replace humans but to amplify their capabilities. Businesses that adopt this collaborative model will be better equipped to meet the demands of a rapidly changing marketplace, where customer expectations are higher than ever.
What’s next for your AI journey?
Is your business ready to embrace the future of customer interactions, or are you still relying on outdated systems and processes? Find out more about Aircall and Salesforce.
Published on February 28, 2025.
