Aircall-HubSpot 2025: Driving customer service excellence

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We’re thrilled to announce that Aircall has been recognised as a 2025 HubSpot Essential App for Customer Service for the second year in a row! This accolade highlights the impact of the Aircall-HubSpot integration in helping customer service teams work smarter, and deliver great experiences.

But what makes this partnership so powerful? It’s all about seamless integration, smarter workflows, and, of course, an absolute focus on customer satisfaction. 

A partnership that works for you 

Customer service teams face mounting pressure to deliver more, for less. Aircall and HubSpot share a commitment to improving business operations for customer-focused teams.

Here’s how our collaboration is transforming customer service teams across the globe:

Unified view of customer data: Aircall’s HubSpot integration automatically logs call details, voicemail transcriptions, notes, and outcomes in HubSpot, giving agents full context for more personalised communication.

Smarter productivity tools: Features like Click-to-Dial, automatic ticket creation, and real-time call data syncing between the platforms save time and streamline workflows. With less back-and-forth, teams deliver better service faster.

AI power for better conversations: Aircall’s AI features like call transcription and keyword tracking are reducing repetitive, time-consuming work. All data is logged in HubSpot, so managers can analyse conversations, uncover actionable insights, and provide targeted coaching.

Improved workflow efficiency: Aircall’s smart IVR system and HubSpot’s Conversations Inbox help route inquiries instantly, reducing response times and customer frustration.

Comprehensive performance insights: Managers can track team performance with HubSpot's native reporting, analysing call durations and customer feedback to refine strategies.

Enhanced customer relationships: The ability to track, log, and view every customer's context and history reduces frictions and frustrations on calls, leading to improved customer satisfaction and lasting loyalty. 

Real results for real businesses 

Aircall and HubSpot have helped over 10,000 users [checking figure with Hami] streamline their operations and elevate customer service standards.

“With Aircall and HubSpot, our average call time dropped from eight minutes to under two. The integration has saved us hours and made our team far more efficient.” 
-Diana Follette, Leafwell

"Aircall's integration with HubSpot not only eliminates data silos but leverages the power of both systems, helping achieve the outcomes that support the business’s overall goals and objectives."
-Neil Ritchie, ProsperoHub - an Aircall partner

The 2025 Essential App accolade recognises Aircall as an invaluable part of HubSpot’s ecosystem. With our growing array of AI-powered features, smart tools, and robust integration, Aircall and HubSpot are helping service teams work smarter, not harder.  And with the all-new AI Voice Agent now available, the year ahead looks even more promising and productive for our joint customers.

See the difference for yourself 

Want to transform how your service team works and improve customer satisfaction? Take a look at our HubSpot listing to learn how Aircall’s native integration can elevate your customer service game.

Published on May 16, 2025.