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Your CSAT score is a measurement to better understand overall customer satisfaction.
What is a CSAT Score?: Measuring Customer Satisfaction

CSAT is a term that’s used frequently in marketing. With all the work that goes into product development, manufacturing, and marketing, customer success often comes down to the res...

Nicholas PriceFebruary 19, 2021
7 Minutes
Customer Experience
Learn how to start a virtual call center to better support your business teams.
How to Start a Virtual Call Center 101

With so many people needing to work remotely, you may be wondering how to start a virtual call center, and if so, how to do it right. A remote workforce is a growing trend. Many co...

Nicholas PriceJanuary 27, 2021
11 Minutes
Call Center

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