Ring Groups

Tackle inbound calls with a team mentality. Route inbound calls to a team, and determine how those calls should be distributed between individual agents. 

Ring Groups

Ensure a manageable call volume for support agents

Set the pace of inbound calls for your team. Avoid long wait times and ensure customers can reach agents quickly.

Distribute call volumes

Distribute call volumes

Select ring rules that work best for your team’s preferences and workload. Choose to ring individual agents randomly, simultaneously, or based on the agent who has been idle the longest. 

Pace your calls

Pace your calls

Manage average wait time for customers. Customise the number of seconds calls will ring to one agent before ringing the next agent, so customers can reach agents faster.

Manage your team

Manage your team

Customise ring rules when routing to an individual agent. Choose whether inbound calls skip agents when they’re busy or ring them anyway. 

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Intercom

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Hubspot

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Zendesk

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Zoho

Microsoft Dynamics

Microsoft Dynamics

Shopify

Shopify

Help Scout

Help Scout

Gorgias

Gorgias

Zapier

Zapier

Front

Front

Slack

Slack

Kustomer

Kustomer

Freshdesk

Freshdesk

monday.com

monday.com

Copper

Copper

Pipedrive

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noCRM.io

noCRM.io

Re:amaze

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Happy Fox

Happy Fox

Front

Front

Slack

Slack

Kustomer

Kustomer

Freshdesk

Freshdesk

monday.com

monday.com

Copper

Copper

Pipedrive

Pipedrive

noCRM.io

noCRM.io

Re:amaze

Re:amaze

Happy Fox

Happy Fox