Your AI data, stored closer to home

For many businesses, the first question about AI isn't what it can do, but where the data is stored. That question often reaches Legal, IT or Procurement before a single call is made. And until it's answered, the AI project waits.

As of October 2026, Aircall customers in the EU and Australia have their answer immediately: closer to home. New Aircall customers now have AI Voice Agent and AI Assist Pro conversation data stored at rest in their region: Frankfurt for the EU, and Sydney for Australia.

Bringing your AI data closer to you

Regional data storage isn't new at Aircall. Call recordings and voicemails for new EU accounts have been stored in our Frankfurt data centre since May 2022, and we've since extended the same approach to transcriptions and AI Assist insights.

Now we're expanding regional data storage to our most advanced AI products:

AI Assist Pro

For accounts created on or after 1st October 2026, AI Assist Pro data is stored in the account's region.

AI Voice Agent

Call recordings are stored in your region, like any other Aircall recording. For accounts created on or after 6th October 2026, so are the call's technical activity log, the structured data extracted from the conversation, and automated post-call actions.

Why regional data storage matters

AI on calls creates more data than a recording alone; transcripts, summaries, scores and extracted details contribute to a wealth of information from each and every call. For teams in the EU and Australia, knowing where that data is stored is often a condition for rolling out AI at all.

With regional storage, new customers can:

• Answer the data storage question early in a buying process, with a published list of what's covered

• Give legal and IT teams a specific data centre to review: AWS Frankfurt or AWS Sydney

• Roll out AI Voice Agent and AI Assist Pro with conversation data stored in their region from the start

How Aircall’s regional data storage works

There's nothing to configure. Each new Aircall account is assigned a storage region automatically at signup, based on the phone number or country code used to create it.

• EU: AWS eu-central-1, Frankfurt, Germany

• Australia: AWS ap-southeast-2, Sydney, Australia

• United States (default): AWS us-west-2, Oregon, USA

Once set, an account's storage region can't be changed.

What's covered (and what isn't)

Here's what's stored in your account's region today:

• Call recordings and voicemails, including AI Voice Agent call recordings

• Transcriptions

• AI Assist insights: summaries, sentiment, key topics, action items and call scoring

• AI Assist Pro data, for accounts created on or after 1st October 2026

• AI Voice Agent technical and derived data, for accounts created on or after 6th October 2026

Some data isn't covered by regional storage today and, in most cases, is stored in the US:

• Account and user data, such as profiles and admin settings

• Call and messaging metadata, such as phone numbers, contacts, call time and duration

• Billing and subscription data

• Analytics and usage data

• Support tickets and related data

• SMS and WhatsApp messages, which are on our regional storage roadmap

Storage location describes where data lives at rest. Some of our support and product functions work across regions, so stored data may occasionally be accessed from outside your region to deliver the service. When that happens, security, contractual and organisational safeguards apply.

Already an Aircall customer?

Regional storage for AI Assist Pro and AI Voice Agent data currently applies to new accounts. Migration for existing accounts is targeted for the end of 2026, and we’ll update our Regional Data Hosting page as it progresses. Your Account Manager can confirm your account's current status.

Frequently asked questions

Is all of my data stored in my region?

No. Regional storage covers the conversation data listed above. Account data, metadata, billing, analytics and support data are stored in the US in most cases.

Can I choose my storage region?

Your region is assigned automatically at signup, based on the phone number or country code you use, and can't be changed afterwards. If you have questions about your region, please talk to our team before you sign up.

Where can I see the full detail?

Our Regional Data Hosting page lists every data type covered, region by region. Our sub-processor list shows the vendors we use and where they're located.

See it in action

Want to see AI Voice Agent or AI Assist Pro on your own calls? Talk to our team!

Book a demo