This month in AI Voice Agents: September 2026

Ready to build better conversations?

Simple to set up. Easy to use. Powerful integrations.

Get started

AI Voice Agents are evolving fast, with new capabilities landing every month. So we’re starting a new monthly series to bring you the latest updates, what’s changed, and what it means for your team.

Here’s what shipped in August and September.

AI Voice Agent campaigns: turn contact lists into conversations at scale

AI Voice Agents can already call leads, follow up with customers, and handle routine conversations. Now, Outbound Campaigns lets you put an entire contact list to work, automatically.

Build a campaign once, upload your contacts, choose your AI Voice Agent, and launch. It works through the list for you, handling conversations end to end, from answering questions and qualifying leads to booking meetings, handling next steps and bringing in your team when needed. Track connection rates and outcomes as your campaign runs, so you can see how each outreach effort performs.

Run follow-ups, reminders, renewals or other repeatable outreach workflows at any volume, without adding more work for your team. Whether you’re reaching 10 contacts or 5,000, you can turn a list into thousands of conversations with a few clicks.

Outbound Campaigns are available on every plan and use your existing AI Voice Agent minutes.

A new way to create AI Voice Agents

You can now create an AI Voice Agent from a ready-made template, built around common use cases like FAQs and lead qualification.

Pick the use case you need and start with an agent that already knows how that conversation should work. The prompts, flow and configuration are already in place, so you can add your business information, review the agent, make it your own, and test it before going live.

That means you can start with a working foundation and spend your time refining the experience, rather than figuring out where to begin.

More templates are coming soon, including a Shopify-integrated Order Management Agent for e-commerce and retail.

Templates are available for inbound voice agents in English-speaking markets today, with more languages and use cases coming soon.

Put Salesforce at the heart of every conversation

Aircall has always been deeply integrated with Salesforce. Now, we’re taking that integration further, so your AI Voice Agents can start conversations with customer context, use your Salesforce content to answer questions and take action in Salesforce as the call unfolds, helping resolve more requests from start to finish.

Use Salesforce Knowledge

Connect your Salesforce Knowledge articles directly to your agent’s knowledge base, so it can answer questions using the same information your team relies on.

Know who’s calling

New AI Actions can look up the caller in Salesforce as the call begins, giving your agent relevant customer context before the conversation gets underway.

Take action in Salesforce

During the call, your agent can read and write directly into Salesforce, looking up and creating cases, opportunities, and more.

Keep your team in the loop

After the conversation finishes, the call is logged in Salesforce and Aircall Workspace, so your reps can seamlessly pick up where the AI Voice Agent left off.

Together, these updates bring Salesforce into the heart of the AI Voice Agent experience, helping your agent understand more, do more and resolve more on every call.

Reach more customers with 13 new languages

AI Voice Agents now support 38 languages, with 13 new additions this month including Hebrew, Catalan, Mandarin, Japanese, Korean, Hindi, Tamil, Malay, Cantonese, Vietnamese, Lithuanian, Latvian and Estonian.

We’ve also made choosing your agent’s voice much easier. The new voice library lets you filter by language and accent, listen to voices before choosing one, and find new accents and dialects including Austrian German, Quebecois French and Irish English.

Filler phrases and background noise can also be switched on or off, giving you more control over how your agent sounds.

Keep customer context moving

Three updates this month make AI Voice Agent conversations more connected, giving your agents the knowledge and context they need to deliver better experiences from start to finish.

First, your AI Agents can now tap into the knowledge your team already uses. Connect Zendesk, Salesforce, HubSpot or Document360 to your AI Agent’s knowledge base, and it can use your existing business documentation, product information and policies to answer customers accurately. When that content changes, your AI Agent picks up the latest information automatically, keeping answers current without manual migration or upkeep. And because knowledge is shared across voice and messaging, you can keep your AI Agents aligned across every customer channel.

Next, your agent can get to know the caller before the conversation even starts. Contact lookups in HubSpot, Salesforce and Zendesk now happen in the background during the greeting, so the agent can start with relevant customer details already in hand and get straight to helping.

Then, that context can follow the conversation wherever it goes. With Agent Memory, when one AI Voice Agent transfers a call to another, the receiving agent now gets the caller’s details, the reason for the transfer and everything shared so far. The next agent can pick up with the full picture and keep the conversation moving toward a resolution. In our pilot, that meant 69% less handling time for the second agent.

Together, these updates make every AI Voice Agent interaction feel like part of one continuous conversation, from the first hello to the final resolution.

That’s September

We’ve had a busy month!  With new ways to scale outbound conversations, get agents live faster, reach more customers, put Salesforce context to work, and keep multi-agent conversations moving, we’ve rounded out the summer with a real flourish!

And stay tuned; we can’t wait to show you what the autumn will bring. See you in next month’s roundup.

Published on September 22, 2026.