Ready to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get startedReady to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get startedAny retailer will know how much valuable time and resource ‘WISMO’ calls take up. That one question is responsible for almost half of most retail call queues. Aircall's AI Voice Agents look up the order, read back the tracking, and resolve it in seconds, day or night.
The problem your customers are facing
Every online shopper eventually asks the same thing: where is my order? It sounds small, but at scale it swamps retail teams and defines whether a customer buys again.
One question dominates the queue. Order status questions drive between 25 and 35% of contact centre interactions, spiking to 50% during peak seasons. Each one asks the same thing, yet each one still takes an agent time to verify the caller, find the order, and read back the details.
Customers expect an answer now, at any hour. 43% of consumers expect 24/7 service from online retailers, and 80% have switched brands after a poor experience. A voicemail or a next-day callback isn’t an answer to "where is my package?", but a reason to shop elsewhere.
Manual lookups burn out the team. Answering the same question hundreds of times a day is draining work. Average contact centre turnover sits at 38%, and a new hire takes six months or more to reach full productivity. A five-minute manual lookup for a 30-second answer is not a good use of anyone's time.
Aircall AI Voice Agents: Your new AI order agent
AI Voice Agents are the buffer between the hordes of simple customer calls and the human agents whose time you're trying to protect. They pick up instantly, find the order, and give the customer a real, accurate answer without a human ever needing to touch the call.
Automatic caller verification. The agent recognises the caller by their phone number, so there is no security interrogation before it can help. The customer is already known before they start the conversation.
Real-time order lookup. Connected to Shopify, the AI agent retrieves live order details the moment the customer asks: status, items, shipping method, and tracking. It reads them back in plain language, so a five-minute interaction becomes a 30-second automated resolution.
Post-purchase journey, handled. Returns, exchanges, and product or stock questions end-to-end, so "where is my order?" and everything around it never reaches your team unless it’s particularly complex.
Payment reminders that land before the account goes overdue. AI Voice Agents call ahead of a due date, not after it's missed, so a payment issue gets caught and cleared without ever turning into a collections call.
Proactive customer contact. Outbound AI Voice Agents confirm orders, flag delivery issues proactively, and re-engage shoppers who left something in the cart, turning a support cost into a retention channel.
Works on every channel. The same AI order agent resolves order questions over voice, SMS, and WhatsApp, so customers get help wherever they reach out.
Capabilities
Our AI Voice Agents work out-of-the-box. Take a look at what you can do with your new AI order agent, immediately:
Answer every order call instantly, 24/7, with no hold time
Verify the caller automatically using their phone number
Look up live order status, items, shipping, and tracking from Shopify
Handle returns, exchanges, and product or stock questions end to end
Send proactive order confirmations and delivery updates
Re-engage shoppers who left items in their cart
Resolve order questions across voice, SMS, and WhatsApp
Escalate complex cases to a teammate with the full conversation attached
Connect to Shopify, Magento, and 250+ integrations
Plus, it works with the tools you already sell on. Because the AI order agent runs on your existing Aircall number, connects straight to your store, and integrates with your CRM, there’s no separate bot to build or maintain.
Results in the numbers
Order status is the highest-volume, most repetitive request in retail, which makes it the fastest win for automation.
Food Cycle Science cut time to first human response by 78%, from an average of 29 hours to 12.
TripCity now handles 54% of its calls with AI Voice Agents, with 87% resolved without a live rep.
43% of consumers expect 24/7 service, which the agent delivers with zero added headcount.
When the AI order agent absorbs the "where is my order" wave, your team gets its time back for the conversations that actually need a person, and your customers get an instant answer at any hour.
Get started in your existing store
Point it at your store and go live. AI Voice Agents connect to Shopify or Magento, read live order data, and answer on your existing Aircall number, with no new system to run.
Every answer stays accurate. Because it pulls order details in real time rather than from a static script, customers always hear the current status, and complex cases pass to your team with the full context attached.
If "where is my order" is filling your queue, see how AI Voice Agents can answer it for you.
Published on August 20, 2026.
