Berlin bear in front of brandenburger tor

Berlin Calling: Aircall opens a new office in the German capital

Victoria GuetterLast updated on January 2, 2024
1 min

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We have officially landed in Berlin!

After opening offices in Sydney, Madrid, and London, we’re continuing our ride across the globe by arriving in the German capital.

Our first German office is located in the WeWork Atrium Tower in the heart of Berlin so we can be even closer to our DACH customers and partners.

“I can proudly look back on a very talented and committed team of over 30 German native speakers in Paris, who offer our customers and partners an excellent service in German. However, our massive growth required the opening of a local office, not only to hire local staff, but—most importantly—to be closer to our customers. Our partners, with whom we are striving for even closer cooperation, also benefit from this.” — Léo Fang, Sales Director for the DACH Region @ Aircall

An engaged team for even better service for the DACH region

The current Berlin team has 15 members with five different nationalities. The goal is to grow the team by at least 30 new talents for our marketing, sales, and partnerships departments by the end of 2022.

“Being part of the DACH team at Aircall in Berlin is very exciting for me: We are still at the beginning, and I can be a part of driving our growth. Above all, the work fulfills me because you are very much appreciated in the team.” — Merve Dogan, BDR @ Aircall DACH

All members of the Berlin-based team aim to tailor and adapt our product and services to the specific local needs of our customers in the DACH region.

Having a local office will not only ease up personal conversations with customers, talents, and partners. The local presence will also become a major advantage when it comes to optimizing features and carriers as well as taking action regarding safety and data protection.

Next to our growth and continuous product development, a closer presence to our contacts in the DACH region was our primary reason for opening an office in Berlin.

By having a local office, more than 50 partners—like Deutsche Telekom, Salesforce, HubSpot, or Zendesk—and over 1,500 customers—like SumUp, Jochen Schweizer, Idealo, Clark, or Scout24—can benefit from personalized support.

The same applies to the Benelux and Nordic countries, as the Berlin-based team will also look after those regions.

“A local office will allow us to support our recent growth momentum. Now is the ideal time, as our product and service are at the right level in terms of quality and reliability to serve the demand in the DACH region.”Léo Fang, Sales Director for the DACH Region

Berlin is the ideal start for richer conversations with customers, partners & talents

The German capital is well known for its vivid start-up scene and hub for upcoming entrepreneurs next to a pool of talents—and has ticked all the boxes for Aircall.

The combination of the local presence and the huge potential of the Berlin-based tech hub are ideal conditions for further adapting our product to fit local needs. According to Léo, the foundation for this development was set years ago.

“Aircall has been successfully revolutionizing business telephony for over 8 years, and the DACH market has been one of our core markets from the very beginning. From reliability and call quality to native CRM integrations, our phone solution meets the key needs of today’s German decision-makers in sales, support, and IT.” — Léo Fang, Sales Director for the DACH Region

Thanks to our local presence, we aim to strengthen our relationship with customers and cooperations like technology partners Salesforce, HubSpot, Zendesk, and Pipedrive by looking into potential synergies.

Our goal is to provide more powerful integrations that meet the specific needs of the German-speaking market.

If you’re keen to join our team in Berlin, check out all our open positions on our careers page!

Published on March 29, 2022.

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