Ready to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get startedReady to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get startedYour team uses dozens of tools every day. Your CRM tracks deals. Your help desk manages tickets. Your phone system handles calls. Each one creates valuable data, but that data stays locked inside each tool unless someone manually moves it. That manual work slows teams down. Sales reps copy call notes into their CRM. Support agents toggle between screens to update tickets. Managers piece together reports from three different dashboards. The tools work individually, but they don’t work together.
Today, that changes.
Introducing the Aircall integration with Zapier
Aircall now connects to 8,000+ apps through Zapier, giving your team the ability to automate workflows between your phone system and the rest of your tech stack without writing a single line of code.
The integration is built around two core capabilities:
Triggers start a workflow based on real-time Aircall activity. When a call ends, an SMS arrives, a contact is created, or AI Virtual Agent generates an AI insight, Zapier can instantly kick off the next step in your process. Choose from 40 triggers and get going with Zapier!
Actions let you perform any action supported by the Aircall App or any other app or platform in Zapier. Tag a call, add a note, sync a new contact in Aircall, or automatically log a row in Google Sheets, create a follow-up task in Asana, or file a Jira ticket, all without leaving your workflow.
The integration is live on the Zapier Marketplace, so your team can find it, connect it, and start building automations in minutes.
What you can automate
Sales: Keep your CRM in sync, automatically
Every completed sales call generates data your CRM needs. Without automation, reps spend time copying notes, logging outcomes, and scheduling follow-ups by hand. With the Aircall-Zapier integration, a completed call can be logged in any CRM or Help Desk via that platform or app’s supported actions in Zapier. Plus, you can call APIs directly via Zapier to log this info received in triggers. Zapier can then create a follow-up task and notify the account owner. No manual data entry. No missed follow-ups. Every call gets captured with the right context attached.
Support: Route and resolve faster
Support teams handle high call volumes with tight resolution windows. When a customer calls in, the Aircall-Zapier integration automatically creates a ticket in your CRM or Help Desk, routes it to the right team, and attaches full call details. If Aircall’s AI Virtual Agent detects negative sentiment during a call, escalation workflows can trigger before the Agent even hangs up. Plus, missed calls can automatically generate tickets, so nothing falls through the cracks.
AI-powered workflows: Act on insights, not only data
Aircall's AI capabilities, including AI Virtual Agent, generate Call Summaries, sentiment analysis, and conversation insights after every interaction. Until now, those insights lived inside Aircall. With Zapier, they become triggers for downstream action.
Taking proactive triggers even further, a negative sentiment score can notify a manager in Slack. A call summary can auto-populate a deal note in your CRM. An AI Virtual Agent interaction can update a customer health score in your success platform. AI output becomes AI-driven action across your entire stack.
For enterprise teams, IT admins can also control which apps and app actions each team, individual, or agent can access. For example, Sales Ops gets full read, write, update, and delete access to Aircall call data while reps get read-only. Approvals require Zaps to be reviewed before publishing, preventing data from flowing to unapproved destinations. Every workflow that ran is logged: what triggered it, what it touched, when.
How to get started
Setting up the integration takes minutes, not hours.
Find Aircall on the Zapier Marketplace. Search for Aircall or browse the communications category.
Connect your Aircall account. Authenticate with your Aircall credentials to link the two platforms.
Build your first Zap. Pick a trigger, choose an action, and let automation handle the rest. Start with a pre-built template or create a custom workflow from scratch.
No developer resources required. No complex configurations. Your team can go from idea to live automation in a single sitting.
What you can build today
Here are a few automations to try first:
Log completed calls in your CRM with full call metadata
Create Help Desk tickets when a missed call is detected
Send a Slack notification when AI Virtual Agent flags a call with negative sentiment
Add new Aircall contacts to your email marketing platform automatically
Push AI-generated call summaries into your project management tool
These are just the beginning. With 8,000+ connected apps, the combinations are limited only by what your team needs.
Connect Aircall with your broader tech stack with Zapier today
Every call, message, and AI insight your team generates in Aircall can now trigger action across your entire tool ecosystem. Whether you’re connecting two tools or building multi-step workflows across a dozen, the foundation is the same: real-time Aircall data flowing where your team needs it, when they need it.
The Aircall integration on Zapier is live and available now.
Published on April 16, 2026.
