Messaging API & Webhooks
Automate your SMS outreach to increase sales productivity and reduce customer service workload.
Boost SMS productivity
Programmatically send text messages and log them to your system with the Aircall Messaging API. Reduce manual work while improving customer experience.
Cut repetitive tasks
Daily SMS tasks like follow-ups, scheduling, missed call notification and order confirmation can take teams up to an hour per day. Automate recurring messages to save your team time and scale operations.
Improve your customers’ journey
Make sure every customer receives the same experience from your brand. Deflect missed calls to SMS during peak hours to always provide a way for customers to reach your team.
Keep track of customer interactions
Thanks to the Messaging Webhooks, you can get notified of each incoming and outgoing message, to log it in your CRM, Helpdesk or any other system.
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Frequently asked questions
Our new SMS Send API allows businesses to programmatically send SMS messages, opening up many automation of opportunities for sales and support teams. It includes endpoints to send SMS as well as webhooks to follow SMS activity.
Visit our Developer website to find the SMS Send API endpoint and messaging webhooks and start building. With modern workflow builders like Zapier, Make.com or HubSpot workflows, teams low on development resources can build low-code integrations, or tap into Aircall’s professional services team for help.
When the same action is performed over and over again by agents, automating it can save huge amounts of time and mental load. Automating SMS makes it easy to send schedules, follow-up with a client, deflect missed calls to SMS and more.
The Aircall Messaging API is suitable for teams with technical resources, integrators or proficiency with no-code and automation tools. It must be used in compliance with local regulation.
The Aircall Messaging webhooks are available on all Aircall plans and can be created programmatically or in your dashboard. To be able to send SMS via API, you must be on the Aircall Professional plan, then follow the API documentation to get started. Sending SMS via API is available only in the United States, Canada, Germany, France and Australia.
Ready to start using Messaging API & Webhooks?
Sign up for a demo of Aircall today to see Messaging API & Webhooks in action