Call monitoring without switching tabs
Access conversations in one place
Review inbound and outbound calls–plus voicemails–from a central hub. Save time searching for conversations and access recordings and transcripts in an instant.
Quickly identify calls to review
Find relevant calls faster, and filter out calls that don’t provide value. Leverage the Conversation Center’s filters–including agent name, number, call date, and more–to curate a list of calls worth reviewing.
Boost performance with efficient coaching
Ensure sales and support teams are driving business results with each call. Speed up your call quality monitoring and spend more time coaching agents to make more meaningful connections with voice.
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