The Latest in VoIP Technology

Evaluate small business phone systems with these criteria.

How to Evaluate Small Business Phone Systems

Small business phone systems were once fairly limited in the functions and capabilities that you could get. Small business owners expect little more from their phone systems than t...

Nicholas PriceSeptember 25, 2020

9 Minutes

Tech

learn the difference between SIP trunking vs PRI

Tech

September 23, 2020

9 Minutes

SIP Trunking vs PRI 101

Call porting is the process of keeping the same phone number between phone services

Tech

September 21, 2020

10 Minutes

What Is Call Porting How Does It Work?

VoIP infrastructure offers a scalable and reliable solution.

Tech

September 14, 2020

8 Minutes

How to Build a Successful VoIP Infrastructure

understanding sip vs voip will make choosing a phone system easier

Tech

September 11, 2020

7 Minutes

SIP vs VoIP: Everything You Need to Know

software integrations make work easier and more impactful

Tech

September 9, 2020

7 Minutes

The Importance of Software Integrations

Call whisper makes coaching agents on live calls easy.

Call Center

August 28, 2020

5 Minutes

What is Call Whisper?

Setting up the right VoIP infrastructure will ensure strong performance from your call center and voip phone system.

Tech

August 14, 2020

7 Minutes

What Is a VoIP Infrastructure?

Support

August 10, 2020

11 Minutes

How to build scalable, customer-centric SaaS customer support that drives growth

Call Center

August 7, 2020

8 Minutes

Call Center Software: Moving Beyond a Call Center

VoIP vs. PBX: What's the difference?

When choosing between VoIP and PBX systems, you should evaluate cost, features, reliability, and more. This guide provides an in-depth comparison....

Daniel WeissJuly 17, 2020

8 Minutes

Tech

Understanding VoIP security risks, and how to mitigate them, is an important part of choosing the right phone system for your business.

Tech

July 8, 2020

7 Minutes

What Every Business Should Understand About VoIP Security

Tech

July 8, 2020

5 Minutes

What is SIP Trunking How Does it Work With VoIP

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

Tech

June 30, 2020

8 Minutes

What Is Contact Center as a Service (CCaaS)?

Aircall's public API makes it easy for developers to build integrations with a business phone system. Voice communication is an important tool that many software products can integrate with easily.

News

June 25, 2020

3 Minutes

How Aircall is Encouraging Developers to Build Using the Public API

softphone on a blue screen with floating integration logos

Call Center

May 5, 2020

16 Minutes

What is a Softphone? Benefits and why to use one

Call Center

November 8, 2019

9 Minutes

ACD: What Is Automatic Call Distribution?

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