Ready to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get startedReady to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get startedThis month’s updates revolve around better coordinated, trusted outreach, and giving your teams the tools to refine every conversation and hit your targets faster.
Here’s what’s new:
Coordinate your team’s call outreach from a single queue
Call more contacts, connect with more prospects, and close more deals with confidence and control.
Coming soon to GA, Outbound Campaigns turns your team's calling activity into a managed, measurable revenue engine, built natively into Aircall: no separate dialer or spreadsheets.
A manager builds the campaign once, uploads the contact list, assigns reps, and launches. From there, every rep dials from a shared queue where no contact gets called twice. Every outcome is logged automatically, and your CRM stays current without anyone touching it.
Track results: Find KPIs in your Outbound report under 'Breakdown and Campaigns.' Full analytics and HubSpot contact import are included.
Let your recipient know who’s calling
Branded Caller ID, a component of Outbound Campaigns, is now available in beta for US numbers.
It shows your business name and logo on the recipient's phone so they know who's calling before they answer. While building instant trust and reducing dismissed calls, it works alongside Local Presence to minimize the risk of your calls getting flagged as spam.
Four new features for AI Assist
AI Assist is Aircall's conversation intelligence suite. It preps reps before calls with full conversation history, guides them in real time during the call, and automates call scoring post-call to arm reps and managers with coaching data. Four updates landed this month:
Get the right answer the moment an objection comes up with Live Prompts. Now, you can configure automatically through your Knowledge Base, a document, or any URL.
Start scoring all your calls with Scorecard templates. Pick a ready-made template, edit where necessary, and have your calls scored on the same day.
Playbook adherence analytics shows you whether reps follow your sales methodology, and highlight exactly what they miss.
And skip the survey and score every call automatically with Predicted CSAT.
AI Agents now connect to your Zendesk knowledge base
AI Agents take routine conversations off your team's plate, resolving customer questions across voice, SMS, and WhatsApp around the clock, but only if they're backed by the right knowledge.
Now, AI Agents connect directly to your Zendesk Help Center, keeping them aligned with your latest documentation so every conversation is answered accurately. This means faster time to value, less maintenance, and consistent quality across every interaction.
What else is new at Aircall?
One chat to handle all of your questions
Have a question around call data? Maybe you’re stuck on how an Aircall feature works? We’re launching Ask Aircall, a single AI chat that can answer questions around performance insights and how Aircall products work.
You can access it anywhere across the Aircall interface. Beta is now available for managers, reps, and admins on every plan, including Essentials, with usage limits during this period.
Hands-free calling from your car with CarPlay
Make and receive calls, see recent contacts, and get incoming call alerts, all from your car's display. CarPlay is now live for iOS, with hands-free messaging.
Get up and running faster with Aircall
Need a hand getting started with Aircall? Join our live, expert-led webinars that focus on helping your team with everything from setup to scaling, so you can get the most out of every feature.
That's all for this month!
If Aircall has helped your team work smarter, we'd love your support. Leave us a review on Trustpilot to spread the word, and add us as a Preferred Source on Google to see more of our content!
See you next time,
The Aircall Team
Published on July 29, 2026.
