Miruna Mitranescu

Head of Content Marketing

Miruna has led content marketing departments, setting the strategy for content creation and distribution to drive business goals, for over 10 years.

LinkedIn

Articles by Miruna

Customer Happiness

Voicemail greetings: WOW your customers with their first phone call

June 16, 2015 · 4 Minutes
Customer Success

Dos and don’ts of a customer success pro @ Basecamp

June 10, 2015 · 2 Minutes
Customer Success

Do’s and Don’ts of a Customer Success Pro: Jeff Vincent of Wistia

May 27, 2015 · 3 Minutes
Customer Happiness

Think you don’t need phone support? Think again!

May 20, 2015 · 4 Minutes
Customer Success

Common Customer Success Beliefs that are Totally Wrong

May 5, 2015 · 3 Minutes
Customer Success

Dos and Donts of a Customer Success Pro with Greg Lefort of Azendoo

April 22, 2015 · 2 Minutes
Use Case

How a phone number growth hack can make a startup look like a giant

April 17, 2015 · 1 Minute
Customer Success

Top 25 bedside reads on Customer Success for entrepreneurs

April 2, 2015 · 6 Minutes
Customer Success

7 questions to ask your customers while solving a phone support issue

February 23, 2015 · 5 Minutes
Customer Happiness

Phone customer support: a female and male voice comparison

February 12, 2015 · 3 Minutes
Customer Success

5 top techniques to optimize your time spent on the phone

January 21, 2015 · 5 Minutes
Customer Success

Cold Calling Tips and Tools: A Guide to Phone Sales Success

December 15, 2014 · 13 Minutes
Startup Journey

The SaaS Guide to Leveraging The “Powered by” Tactic

October 16, 2014 · 6 Minutes
Sales

How to persuade customers over the phone with hypnosis tricks

October 7, 2014 · 4 Minutes
Startup Journey

5 Mistakes Weve Made Selling a Tool Instead of a Solution

October 3, 2014 · 8 Minutes
Use Case

How to reassure customers through innovative phone support

October 2, 2014 · 1 Minute
Customer Happiness

What illusionists can teach us about the art of persuasion over the phone

September 24, 2014 · 3 Minutes

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