Articles by Miruna
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Startup JourneyHow to Effectively Secure Sales Leads during Your Process
July 13, 2016 · 9 Minutes)
Customer SuccessHow can phone calls help your customer success strategy?
July 8, 2016 · 4 Minutes)
Customer Happiness8 Counter-Intuitive Customer Service Facts to Change the Way You Think
July 1, 2016 · 7 Minutes)
Use CaseHow to Use the Phone Channel to Reduce Churn
June 30, 2016 · 8 Minutes)
Use Case30 Customer Experience Blogs, Authors, and Books To Know About
June 29, 2016 · 5 Minutes)
Customer Happiness5 Call Center Agent Retention Tactics Backed By Data
June 24, 2016 · 5 Minutes)
Customer HappinessWhat Call Centre Agent Skills Can We Learn From Actors
June 23, 2016 · 7 Minutes)
Customer HappinessTeach your agents the art of call center improvisation
June 22, 2016 · 10 Minutes)
Startup JourneyAircall launches its 7/7 VIP hotline for Enterprise customers
June 21, 2016 · 1 Minute)
Customer HappinessCall centre script best practices for maximum productivity
June 14, 2016 · 8 Minutes)
Call CenterCall Center Hiring: How to Choose Great Candidates
June 13, 2016 · 8 Minutes)
Customer HappinessHow to prevent call center agent turnover
June 2, 2016 · 4 Minutes)
Customer SuccessCustomer Success Best Practices: How Segment is engineering their way to success
May 26, 2016 · 7 Minutes)
Customer Happiness25 customer service books, blogs, and influencers you need to know
May 17, 2016 · 5 Minutes)
Use CaseHow the Pipedrive sales team was masterfully set up scaled
May 10, 2016 · 3 Minutes)
Customer Happiness10 mistakes call center managers should avoid making
May 4, 2016 · 3 Minutes)
Use CaseHow high fashion luxury e-tailer Monnier Frères increases efficiency with Aircall
April 29, 2016 · 2 Minutes
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