customer churn
Why Customers Churn and What to Do about It

On average it’s cheaper and easier to retain existing customers than to acquire new ones. An increasing number of top executives are refocusing their efforts on toward customer ret...

customer retention
10 Customer Retention Techniques Worth Your Time & Effort

Customer retention refers to how successfully a business manages to keep its paying customers. Customer retention means earning customers’ trust and repeated patronage. Why is cust...

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