What is VoIP?

VoIP, or Voice over IP, is a technology that transmits voice over IP (Internet Protocol) networks. Unlike traditional telephony, which uses physical phone lines, IP telephony makes it possible to place and receive calls over the Internet, and to do so using a variety of devices (smartphone, laptop or desktop, tablet, IP phone, etc.).

Voice calls undergo a series of transformations when placed with VoIP: the sound is transformed into electrical signals, converted into binary, scrambled, transmitted over the Internet, and reconstituted upon arrival. VoIP is an adaptable, customizable solution that multiplies telephony’s potential while reducing call costs. It’s an essential tool for companies, especially within departments that handle high call volumes (customer service, marketing, etc.).