Online shoppers can submit their questions and comments through a wider variety of customer service channels than ever. As a result, brands on the other side of these interactions ...

Daniel WeissApril 19, 2019

3 Minutes

Research

The topic of outsourcing customer service can be a difficult conversation to have for a few reasons. Aside from being a universal-punching bag for politicians, it can seem like a h...

Daniel WeissJune 28, 2018

4 Minutes

Support