Customer Support Best Practices

Aircall-HubSpot 2025: Driving customer service excellence

Aircall has been recognised as a 2025 HubSpot Essential App for Customer Service for the second year in a row! Find out about our seamless integration and smarter workflows. ...

Maggie McCarthyMay 16, 2025

1 Minutes

Support

December 16, 2024

8 Minutes

How To Train Your Customer Support Team in Emotional Intelligence

Support

December 12, 2024

8 Minutes

Harnessing Emotional Intelligence in Customer Support: Key Skills for Building Stronger Connections

Support

December 10, 2024

6 Minutes

How Fintech Startups Can Scale Customer Support with Cloud-Based Phone Systems

Support

December 6, 2024

3 Minutes

Driving Luxury Sales with Aircall's Human Tech

Call Center

December 5, 2024

7 Minutes

Handling High-Stakes Support: Best Practices for Fintech Call Centres

Support

December 3, 2024

8 Minutes

Why Customer Support is Crucial for E-commerce Brands in 2025

Support

November 18, 2024

10 Minutes

The Psychology of Complaint Handling: How to Calm Upset Customers and Resolve Issues Quickly

Tech

October 31, 2024

6 Minutes

Making an Accurate Cloud Phone System Comparison | A Guide

Support

October 30, 2024

6 Minutes

How to Implement Customer Support Automation Without Losing the Human Touch

How to Build Stronger Customer Relationships with Active Listening

Aircall shares techniques that sharpen your call centre's active listening skills, explains empathy's role, and offers strategies to incorporate active listening into customer inte...