Annual Awards Program Recognizes Innovation in the Global Remote Technology Industry
NEW YORK – June 23, 2022 – Aircall, the flexible cloud-based phone solution valued above $1bn, today announced it has won the “Business Phone System Innovation of the Year” award in the 3 rd Annual RemoteTech Breakthrough Awards conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote work and distributed teams around the globe. In 2021, RemoteTech Breakthrough chose Aircall as “Overall Remote Communication Solution of the Year.” Aircall has positioned itself as a leader in the unified communication and collaboration space. Aircall is a flexible cloud-based phone solution that integrates with popular CRMs and helpdesk tools to help manage and streamline customer support and sales departments. Aircall is intuitive, reliable, and functional on any device with the ability to synchronize critical data across any customer service platforms.
Aircall provides a calling tool that allows users to record and transcribe in real-time in order to gain full transparency even if not attending the meeting. Additionally, it has Business Hours Features that help employees maintain a work-life balance while having an optimized employee scheduling. Aircall’s software is flexible and can adapt to any existing tech stack in current use.
The company has built a robust eco-system of 100+ partnerships and integrations with leading business applications to provide novel solutions that meet the unique needs of each customer’s business. To that end, Aircall runs an open marketplace for applications development with an open Aircall API. Additionally, Aircall’s App Marketplace features top business tools to help sales and customer service professionals manage incoming and outgoing calls, track conversations and metrics, and have a 360-degree view of customer data in seconds.
“We’re excited to be the winner of this incredible award from RemoteTech Breakthrough. Aircall is committed to adapting to the ever-changing needs and expectations of our customers. We’re continuously looking for ways to improve our product and we frequently assess its reliability through heavy infrastructure monitoring, internal testing and customer feedback – ensuring the product is functioning properly while also producing intel to enhance the system,” said Olivier Pailhes, Co-founder and CEO, Aircall. “We will continue to provide solutions to modern challenges businesses face – from helping them adapt to workplace flexibility, to using metrics that identify areas of improvement from customer experience. Our continued global expansion over the past year is a testament to our product and scalability.”
The mission of the annual RemoteTech Breakthrough Awards program is to conduct the industry’s most comprehensive analysis and evaluation of the top technology companies, solutions and products in the remote technology industry today. This year’s program attracted more than 1,700 nominations from over 15 different countries throughout the world.
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“Businesses now have the opportunity to hire top talents who aren’t limited by location and offer employee flexibility. However, a hybrid workplace poses challenges such as collaboration and team alignment across various work settings. When businesses started to shift to new working environments because of COVID, the accelerated shift to a full digital operation needed an increase in product reliability,” said Bryan Vaughn, Managing Director of RemoteTech Breakthrough Awards. “As workplace environments continue with a hybrid work culture, Aircall’s product has proven to be the ideal tool to enable businesses in this new way of working anywhere in the world. The end result is top of the line customer experience, enhanced business productivity, and workplace flexibility. Congratulations on winning ‘Business Phone System Innovation of the Year.’”
Aircall also experienced 70% year over year customer growth bringing its total to over 13,000 customers in more than 100 countries.
About RemoteTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RemoteTech Breakthrough Awards program is devoted to honoring excellence in technologies, services, companies and products that empower remote work and distributed teams around the globe. The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more. For more information visit RemoteTechBreakthrough.com.
Published on January 2, 2024.