Sophie Gane

Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

LinkedIn

Articles by Sophie

Tech

Easy Steps & Best Practices for Smooth IVR Implementation

September 30, 2024 · 8 Minutes
Tech

5 Challenges of IVR Security & How to Solve Them

September 27, 2024 · 7 Minutes
Tech

Affordable VoIP Phone Systems for Small Businesses in 2024

September 6, 2024 · 10 Minutes
Customer Experience

A Guide to Omnichannel Contact Center Solutions + Top Options

August 27, 2024 · 9 Minutes
Tech

VoIP Phone Service: A Guide + Top Options in 2024

August 22, 2024 · 8 Minutes
Call Center

Optimise Your Inbound Contact Centre With These Expert Tips

August 20, 2024 · 9 Minutes
Call Center

Call Centre Workforce Management: Tips and Best Practices

August 16, 2024 · 9 Minutes
News

Salesforce World Tour: What took centre stage?

June 17, 2024 · 4 Minutes
Best Practices

Your Sales Team’s Guide to New AI Regulations

May 23, 2024 · 6 Minutes
News

Aircall listed as inaugural partner in Twilio’s Marketplace

May 14, 2024 · 2 Minutes
News

AI in customer support: Key takeaways from our Aircall Conversation Event with Zendesk

April 26, 2024 · 4 Minutes
News

We’re Leaders in the G2 Spring Report 2024

April 17, 2024 · 2 Minutes
Tech

How UK Businesses can prepare for the PSTN Switch-Off

March 27, 2024 · 6 Minutes
News

Building human connections: Key takeaways from our Aircall Conversation Event with HubSpot

March 25, 2024 · 3 Minutes
Customer Experience

Personalised customer service: How to deliver and drive loyalty

January 27, 2017 · 8 Minutes
Customer Happiness

Virtual assistant: how they can improve your customer service

August 18, 2016 · 9 Minutes
Customer Experience

Customer Communication Management Software: Features, Top Tools, and How to Choose the Right CCM Platform

September 4, 2026 · 18 Minutes

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