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Sophie Gane
Senior Creative Copywriter
Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.
Articles by Sophie
TechEasy Steps & Best Practices for Smooth IVR Implementation
September 30, 2024 · 8 Minutes
Tech5 Challenges of IVR Security & How to Solve Them
September 27, 2024 · 7 Minutes
TechAffordable VoIP Phone Systems for Small Businesses in 2024
September 6, 2024 · 10 Minutes
Customer ExperienceA Guide to Omnichannel Contact Center Solutions + Top Options
August 27, 2024 · 9 Minutes
TechVoIP Phone Service: A Guide + Top Options in 2024
August 22, 2024 · 8 Minutes
Call CenterOptimise Your Inbound Contact Centre With These Expert Tips
August 20, 2024 · 9 Minutes
Call CenterCall Centre Workforce Management: Tips and Best Practices
August 16, 2024 · 9 Minutes
NewsSalesforce World Tour: What took centre stage?
June 17, 2024 · 4 Minutes
Best PracticesYour Sales Team’s Guide to New AI Regulations
May 23, 2024 · 6 Minutes
NewsAircall listed as inaugural partner in Twilio’s Marketplace
May 14, 2024 · 2 Minutes
NewsAI in customer support: Key takeaways from our Aircall Conversation Event with Zendesk
April 26, 2024 · 4 Minutes
NewsWe’re Leaders in the G2 Spring Report 2024
April 17, 2024 · 2 Minutes
TechHow UK Businesses can prepare for the PSTN Switch-Off
March 27, 2024 · 6 Minutes
NewsBuilding human connections: Key takeaways from our Aircall Conversation Event with HubSpot
March 25, 2024 · 3 Minutes
Customer ExperiencePersonalised customer service: How to deliver and drive loyalty
January 27, 2017 · 8 Minutes
Customer HappinessVirtual assistant: how they can improve your customer service
August 18, 2016 · 9 Minutes
Customer ExperienceCustomer Communication Management Software: Features, Top Tools, and How to Choose the Right CCM Platform
September 4, 2026 · 18 Minutes
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