Meet Heyoo, the Gold Partner that sources 10% of revenue through Aircall
If anyone has ever doubted the power of the Aircall Partner Collective, Heyoo’s story can set that straight. As a HubSpot Solutions Partner, Heyoo helps scaling organisations to modernise customer communication and service operations. Their clients span software, manufacturing, and professional services, with deployments that support 100+ agents, and high call volumes.
Here’s how, with the combination of Aircall’s AI communications platform and Heyoo’s HubSpot and workflow expertise, our customers have seen a huge uplift in their productivity and growth. And it’s proved incredibly fruitful for both Aircall’s growth in the UK, and Heyoo’s return on investment, too.
But in order to fully grasp the scale of Heyoo’s own success, we first need some context around what their customers were up against, and how Heyoo helped them to tackle it…
Customer communications: common challenges among Heyoo’s clients
Disorganised data
Voice continues to be the most powerful customer communication channel, resolving issues 30 to 50% faster than other methods. So when organisations struggle to capture their conversation data, opportunities for growth are easily missed. Many of Heyoo’s customers were stuck with fragmented systems and legacy phone setups. Calls lived in silos, critical context was scattered across tools, and teams relied on inboxes to manage tickets.
Slow responses and resolutions
This dispersed way of working led to missed information, meaning slower response times, lower first call resolution, and frustrated teams. As Jamie Clifton, Managing Director, put it, “We wanted to find a solution that could make every one of our clients’ calls count.” Without a fix, the risks were clear: poor customer experiences, increased churn, and growing operational costs.
The vicious cycle of manual administration
Change management was a hurdle too, as teams needed to shift from manual, time-consuming workflows to automated, data-rich processes. But a complete overhaul of workflows and team processes can take months - if not years - to get right, so often customers would fall back into the trap of ‘business as usual’.
Turning point: The Aircall Partner Collective
Client demand for a unified customer experience, along with the need for measurable operational gains, pushed Heyoo to productise its approach. They joined Aircall’s partner program, aligned go-to-market efforts, and committed to a solution that could scale fast and integrate deeply with HubSpot.
Consolidating platforms for better conversation management
Heyoo chose Aircall for its deep HubSpot integration, intuitive experience, and speed to value. Together, we’ve designed a Unified CX package that combines Aircall, HubSpot, and Supered (a team training and guidance app) into one connected platform, delivered as a premium, standalone engagement for Heyoo’s customers.
Consistent, comprehensive platform integration
Each implementation includes:
Voice system setup and routing design. Smart routing, interactive voice response, number formatting, and call tagging ensure calls reach the right person, every time.
CRM integration and workflow automation. Full HubSpot linkage with post-call triggers, follow-up tasks, and reporting reduces manual work and keeps data accurate.
AI enablement and Analytics. Conversational Intelligence, Call Transcription, tracked terms, and Insights dashboards drive coaching, quality, and continuous improvement.
Enablement and adoption. Embedded training via Supered, process compliance, and guided checklists inside HubSpot accelerate adoption and keep teams aligned.
The rollout is fast and collaborative. Heyoo and Aircall co-sell and co-deliver, using live, contextual demos to shorten sales cycles and build stakeholder confidence, without needing pilots.
“The Partner Collective is a strong framework, as it helps us connect and integrate as a business; shared revenues, initiatives, training, and development all in one place,” says Jamie.
On day one, agents gain full visibility with HubSpot Help Desk, and leaders get the reporting they need to measure what matters.
Driving growth for our customers
The first major win was a 100+ seat HubSpot Service Hub deployment for a UK manufacturer. By unifying Aircall, HubSpot, and workflow automation, agents moved from inbox-based support to a true Help Desk process with full 360 degree visibility. Response times improved immediately, first call resolution increased, and customer satisfaction rose as blind spots disappeared.
Most importantly, voice proved its value. By embedding Aircall within HubSpot, Heyoo’s customers resolved issues 30 to 50 percent faster than with other channels. Teams removed manual steps, automated after-call actions, and used AI insights to coach in real time.
“HubSpot and Aircall get the best from one another, meaning the outcome for clients is a much stronger client interaction, giving an outcome that drives loyalty and promotes retention,” Jamie explains.
The UK’s first Gold Partner
This is just one example of how Heyoo’s incredible work has delivered a huge impact for a customer. They’ve continually improved their customers’ operations through uniting HubSpot and Aircall for over 3 years, leading them to become the UK’s first Gold Partner, and deservedly so. In that time, they’ve seen some incredible outcomes, such as:
30-50% faster issue resolution with voice
7 shared Heyoo-Aircall customers (so far!)
Up to 10% of annual revenue from Aircall services
4-6 x ROI per license managed
“Previously, teams lacked context and juggled multiple tools. Now, calls, tickets, and records live in one place, with post-call tasks triggered automatically and performance visible on HubSpot dashboards.”
Agents spend more time helping customers and less time on admin. Leaders coach with data, not guesswork. Even as volumes grow, service levels remain consistent because the workflows scale.
The future: Faster resolutions and simpler scaling
Heyoo is expanding its Unified CX offer with deeper AI across conversation insights, coaching, and automation. They plan to bring more autonomous assistance into workflows so teams can resolve faster, learn faster, and scale without added headcount. Aircall will remain the voice layer that powers these outcomes, with HubSpot as the single source of truth for sales and support.
And Jamie also has some great advice for partners who are looking to help their customers consolidate and smooth their workflows with AI:
“Align on outcomes first, then design your workflows around them. Use live, contextual demos to prove value quickly, and ensure adoption with embedded training, guided processes, and clear reporting.”
The power of partnerships
The Aircall-Heyoo partnership has been a game-changer for both partners. In implementing and operationalising AI via Aircall, Heyoo’s clients - particularly those leveraging HubSpot - now experience 30-50% faster issue resolution through unified voice communication. As the UK's first Aircall Gold Partner, Heyoo are delivering measurable outcomes and building a stronger, more efficient customer experience for everyone involved, and long may that continue!
Build a partner-led service that delivers measurable outcomes for your customers and your business. Join the Aircall Partner Collective.