The Latest in VoIP Technology

Setting up the right VoIP infrastructure will ensure strong performance from your call center and voip phone system.

VoIP infrastructure refers to the connection, bandwidth, software, and hardware that makes it possible for you to communicate with anyone in the world by transmitting voice over th...

Nicholas PriceAugust 14, 2020

7 Minutes

Tech

Support

August 10, 2020

11 Minutes

How to build scalable, customer-centric SaaS customer support that drives growth

Call Center

August 7, 2020

8 Minutes

Call Center Software: Moving Beyond a Call Center

Tech

July 17, 2020

8 Minutes

VoIP vs. PBX: What's the difference?

Understanding VoIP security risks, and how to mitigate them, is an important part of choosing the right phone system for your business.

Tech

July 8, 2020

7 Minutes

What Every Business Should Understand About VoIP Security

Tech

July 8, 2020

5 Minutes

What is SIP Trunking How Does it Work With VoIP

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

Tech

June 30, 2020

8 Minutes

What Is Contact Center as a Service (CCaaS)?

Aircall's public API makes it easy for developers to build integrations with a business phone system. Voice communication is an important tool that many software products can integrate with easily.

News

June 25, 2020

3 Minutes

How Aircall is Encouraging Developers to Build Using the Public API

softphone on a blue screen with floating integration logos

Call Center

May 5, 2020

16 Minutes

What is a Softphone? Benefits and why to use one

Call Center

November 8, 2019

9 Minutes

ACD: What Is Automatic Call Distribution?

Churn Change: Understanding What Our Customers Want

This is a guest written post by Carlotta Riesser, Product Manager at Aircall. One thing that struck me when I joined Aircall is how every stakeholder is dedicated to our client’s ...