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Sophie Gane
Senior Creative Copywriter
Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.
Articles by Sophie
SupportOmnichannel vs multichannel customer service: Which is right for you?
December 11, 2025 · 6 Minutes
SalesAircall vs. Dialpad: 2026 comparison for call centres, sales, and global teams
December 3, 2025 · 9 Minutes
TechPhone system troubleshooting guide: Fix VoIP & IVR issues fast
November 19, 2025 · 9 Minutes
FeaturesCall coaching features that boost sales performance
November 18, 2025 · 9 Minutes
SupportPhone call scripting best practices for sales and support teams
October 22, 2025 · 11 Minutes
TechSMS vs. Voice: Choosing the right channel for customer outreach
October 20, 2025 · 8 Minutes
Customer ExperienceStriking a balance between empathy and efficiency in customer service
October 16, 2025 · 8 Minutes
Customer ExperienceTips and scripts for handling difficult customers over the phone
October 14, 2025 · 12 Minutes
Best PracticesSMS voice integration: Everything you need to know
September 29, 2025 · 10 Minutes
TechSmarter support starts here: A practical guide to contact centre AI solutions
September 24, 2025 · 10 Minutes
TechAI-powered conversation intelligence: The future of smarter sales and customer conversations
September 22, 2025 · 12 Minutes
TechIncrease profits, maximize efficiency, and improve agent experience with contact centre AI
September 19, 2025 · 10 Minutes
TechTop 5 AI software tools for contact centres: Compared and reviewed
September 17, 2025 · 9 Minutes
Tech5 leading virtual answering services for customer calls: Reviewed and compared
September 16, 2025 · 12 Minutes
TechWhat is an AI voice bot? Here's everything you need to know
September 15, 2025 · 6 Minutes
TechSpeed, accuracy, reviews. These are the best AI voice agents of 2025.
September 12, 2025 · 5 Minutes
Call CenterYour AI-enhanced setup guide to automated call routing
September 5, 2025 · 8 Minutes
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