Sophie Gane

Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

LinkedIn

Articles by Sophie

Support

Omnichannel vs multichannel customer service: Which is right for you?

December 11, 2025 · 6 Minutes
Sales

Aircall vs. Dialpad: 2026 comparison for call centres, sales, and global teams

December 3, 2025 · 9 Minutes
Tech

Phone system troubleshooting guide: Fix VoIP & IVR issues fast

November 19, 2025 · 9 Minutes
Features

Call coaching features that boost sales performance

November 18, 2025 · 9 Minutes
Support

Phone call scripting best practices for sales and support teams

October 22, 2025 · 11 Minutes
Tech

SMS vs. Voice: Choosing the right channel for customer outreach

October 20, 2025 · 8 Minutes
Customer Experience

Striking a balance between empathy and efficiency in customer service

October 16, 2025 · 8 Minutes
Customer Experience

Tips and scripts for handling difficult customers over the phone

October 14, 2025 · 12 Minutes
Best Practices

SMS voice integration: Everything you need to know

September 29, 2025 · 10 Minutes
Tech

Smarter support starts here: A practical guide to contact centre AI solutions

September 24, 2025 · 10 Minutes
Tech

AI-powered conversation intelligence: The future of smarter sales and customer conversations

September 22, 2025 · 12 Minutes
Tech

Increase profits, maximize efficiency, and improve agent experience with contact centre AI

September 19, 2025 · 10 Minutes
Tech

Top 5 AI software tools for contact centres: Compared and reviewed 

September 17, 2025 · 9 Minutes
Tech

5 leading virtual answering services for customer calls: Reviewed and compared 

September 16, 2025 · 12 Minutes
Tech

What is an AI voice bot? Here's everything you need to know

September 15, 2025 · 6 Minutes
Tech

Speed, accuracy, reviews. These are the best AI voice agents of 2025.

September 12, 2025 · 5 Minutes
Call Center

Your AI-enhanced setup guide to automated call routing

September 5, 2025 · 8 Minutes

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