Best Natterbox alternatives in 2026: Make the right call

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Choosing the right business phone system is crucial for your sales and support teams. If you're currently using Natterbox and finding it doesn't quite meet your needs, you're in the right place. Businesses often look for Natterbox alternatives to find better integrations, superior customer support, or a more intuitive interface.

This detailed guide examines the top Natterbox competitors, and dives into the key features, pros, and cons of these alternatives.

Tl;DR

• Evaluate your needs: The right business phone system can make or break your sales and support teams. Look for seamless integrations and crystal-clear call quality.

• Explore the market: Many businesses are switching from Natterbox to find better support, more intuitive interfaces, and powerful features that truly drive growth.

• Compare top competitors: We’ve done the heavy lifting by analysing the top alternatives to help you find the perfect fit for your unique workflow.

• Discover the Aircall difference: See why Aircall stands out as the #1 choice with its user-friendly design, robust analytics, and AI-powered features.

• Future-proof your communication: Choose a solution that scales with you, leveraging the latest tech to help your team work smarter, not harder.

Natterbox alternatives: a comparison

What is Natterbox?

Natterbox is a Voice over Internet Protocol (VoIP) solution designed for businesses, particularly known for its deep integration with Salesforce. Founded in 2010, the company aims to enhance customer experiences and streamline communication workflows. Its primary use case is for organisations heavily invested in the Salesforce ecosystem that need a telephony solution operating directly within it.

While Natterbox offers strong customisation options and high-quality voice calls, it has some drawbacks. Users have noted that its exclusive focus on Salesforce limits its utility for companies using other CRMs like HubSpot or Zendesk. Additionally, some have found its more complex features have a steep learning curve, and customer support response times can be a pain point.

Key Natterbox features

• Computer Telephony Integration (CTI): Enables phone control directly from a computer.

• Call recording and transcription: For training, compliance, and quality assurance.

• Intelligent call routing: Directs calls to the most appropriate agent or department.

• IVR (Interactive Voice Response): Automates inbound call handling.

Natterbox integrations

Natterbox is built almost exclusively for Salesforce. While this integration is robust, it lacks native connections to many other popular business tools. In contrast, Aircall offers a wide variety of integrations, including deep connections with HubSpot and Zendesk, which are not natively supported by Natterbox.

Why look for alternatives to Natterbox?

Many businesses seek alternatives for the following reasons:

• Limited integrations: Natterbox's heavy reliance on Salesforce means it doesn’t necessarily play well with other essential business tools, hindering workflow automation and creating data silos.

• High cost: Depending on requirements, Natterbox can be an expensive option, especially for small to mid-sized businesses that need a scalable solution without a hefty price tag.

• Complex interface: While powerful, the platform can be difficult to configure and navigate, leading to a steep learning curve and underutilised features.

• Lack of advanced analytics: Businesses need deep insights into team performance and customer conversations. Natterbox's analytics capabilities are less advanced compared to competitors that offer AI-powered transcription and sentiment analysis.

6 best Natterbox alternatives

When it comes to replacing Natterbox, several competitors are worth considering. Here's a closer look at the top choices.

1. Aircall - Best overall, particularly for sales and support teams needing deep, one-click integrations and advanced AI features

2. RingCentral - Good for businesses seeking an all-in-one unified communications platform

3. Talkdesk - Good for large enterprises focused on customer service solutions

4. CloudTalk - Good for outbound sales teams needing a virtual call system

5. Genesys Cloud CX - Good for large contact centres requiring comprehensive workforce management

6. CloudCall - Good for recruitment agencies and other businesses embedded in specific CRMs

1. Aircall - best for sales and support teams needing seamless integrations and advanced AI features

Aircall is a the leading AI-powered business phone and communication platform designed for modern sales and support teams. It stands out for its ease of use, fast setup, and an extensive library of over 200 integrations. With Aircall, customer-facing teams can work more efficiently by automating workflows and centralising communication data within the tools they use every day.

Powerful AI features help streamline work and improve response times for better customer satisfaction. With AI-powered call summaries, transcriptions, and sentiment analysis, teams can surface key insights from every conversation. Sales teams, in particular, benefit from tools like the Power Dialer, which automates outreach and reduces manual tasks, and advanced analytics that provide real-time visibility into performance.

• Key features: AI-powered transcription and summarisation, Power Dialer, call whispering and coaching, real-time analytics, IVR, call tagging.

• Integrations: 200+ integrations, including deep connections with Salesforce, HubSpot, Zendesk, and many more.

• Pricing: Starts at $30 per user/month.

• G2 rating: 4.3/5

What makes it a good alternative to Natterbox?

Aircall is an excellent alternative to Natterbox because it offers a much wider range of integrations beyond Salesforce, connecting with the entire ecosystem of tools your business uses. Aircall's analytics provide real-time, AI-driven insights. Plus, Aircall is known for its intuitive interface and rapid setup, allowing teams to get up and running in minutes without extensive training.

2. RingCentral - best for businesses seeking an all-in-one unified communications platform

RingCentral is a comprehensive cloud communications platform that offers a suite of tools for business phone, video conferencing, and team messaging. It positions itself as an all-in-one solution for unified communications, catering to businesses of all sizes, from small companies to large enterprises. Its use cases span internal collaboration and external communication. While it's feature-rich, some users find its interface complex and overwhelming.

• Key features: Team messaging, video conferencing, file sharing, call management, international phone numbers.

• Integrations: Over 300 integrations with various business applications.

• Pricing: Starts at $20 per user/month.

• G2 rating: 4.0/5

What makes it a good alternative to Natterbox?

RingCentral is a strong Natterbox alternative for businesses that need a single platform for all their communication needs, not just telephony. It offers a much broader feature set, including video and team messaging, and has a larger integration library. For teams looking for a unified communications experience, RingCentral solves the pain point of juggling multiple disconnected tools. Explore our in-depth Aircall vs. RingCentral comparison to learn more.

3. Talkdesk - best for large enterprises focused on customer service solutions

Talkdesk is a cloud contact centre solution built for customer service teams at the enterprise level. It emphasises AI-powered tools to improve agent efficiency and customer satisfaction. Key features include intelligent call routing, real-time analytics, and agent monitoring. While powerful, Talkdesk is one of the more expensive options on the market, and some users report a steep learning curve and limitations in its integration capabilities compared to more flexible platforms.

• Key features: Intelligent call routing, real-time analytics, agent monitoring, workforce management, AI-powered virtual agents.

• Integrations: Over 60 integrations, primarily with enterprise-level software.

• Pricing: Starts at $75 per user/month.

• G2 rating: 4.4/5

What makes it a good alternative to Natterbox?

Talkdesk is a strong Natterbox alternative for large customer service teams needing advanced, AI-driven features. It excels in workforce management and intelligent routing, offering a more robust, enterprise-grade solution for businesses seeking sophisticated customer service tools beyond what Natterbox offers. For more options, check out these Talkdesk alternatives.

4. CloudTalk - best for outbound sales teams needing a virtual call system

CloudTalk is a contact centre management solution designed to streamline communications for sales and support teams. It offers features like virtual call systems, integrations with popular CRMs and help desks, and analytics tools. CloudTalk is particularly favored by outbound sales teams for its calling features. However, its integration library is smaller than some competitors, and users have noted that the interface can be confusing to navigate.

• Key features: Power dialer, smart dialer, call tagging, virtual call systems, analytics and reporting.

• Integrations: Over 40 integrations, including HubSpot and Zendesk.

• Pricing: Starts at $25 per user/month.

• G2 rating: 4.3/5

What makes it a good alternative to Natterbox?

CloudTalk is a strong Natterbox alternative for teams focused on outbound calling, offering power and smart dialers. Unlike Natterbox, it provides a more sales-driven toolset and integrates with CRMs beyond Salesforce, giving businesses greater flexibility. If you're exploring this option, consider looking at other CloudTalk alternatives as well.

5. Genesys Cloud CX - best for large contact centres requiring comprehensive workforce management

Genesys Cloud CX is a comprehensive customer experience platform that combines contact centre functionalities with AI-powered routing, advanced analytics, and workforce engagement tools. It's designed for large organisations that need to manage complex customer service operations. While it offers a vast array of features, Genesys can be complex to implement and is one of the more expensive solutions on the market.

• Key features: AI-powered routing, predictive engagement, workforce management, quality management, advanced analytics.

• Integrations: Over 300 integrations available through its AppFoundry Marketplace.

• Pricing: Starts at $75 per user/month.

• G2 rating: 4.3/5

What makes it a good alternative to Natterbox?

Genesys Cloud CX is the ideal alternative for large enterprises outgrowing Natterbox. Its robust feature set—highlighted by workforce engagement and AI routing—effortlessly manages large teams and high call volumes. For those who need a more scalable enterprise solution, consider these Genesys alternatives.

6. CloudCall - best for recruitment agencies and other businesses embedded in specific CRMs

CloudCall is a unified communications platform that integrates tightly with CRM systems to enhance customer interactions. It is particularly popular in the recruitment industry. Features like click-to-call, call recording, and analytics help businesses streamline their communication workflows. However, some users find its interface challenging, and it offers limited support for businesses that don't operate primarily within a CRM.

• Key features: CRM integration, click-to-call, call recording, performance analytics, SMS marketing.

• Integrations: Primarily focused on deep CRM integrations.

• Pricing: Pricing is available upon request.

• G2 rating: 4.1/5

What makes it a good alternative to Natterbox?

CloudCall is a fantastic Natterbox alternative, especially for recruitment teams needing deep CRM integration! Its powerful click-to-call and automatic call logging features directly address productivity challenges for teams working extensively in their CRM. CloudCall offers a more streamlined, efficient workflow within the CRM environment compared to Natterbox. You can also explore other CloudCall alternatives.

What to look for in a Natterbox alternative

When evaluating Natterbox alternatives, there are several key features and capabilities to prioritise to ensure you choose a solution that truly meets your business needs.

• Vast integration library: Look for a platform with a wide range of one-click integrations, including with essential tools like HubSpot and Zendesk, to create a fully connected tech stack.

• Advanced sales engagement tools: Features like a Power Dialer, automatic call logging, and call tagging are critical for helping sales teams work more efficiently and close deals faster.

• AI-powered coaching and analytics: To truly understand and improve performance, you need AI that can transcribe calls, analyse sentiment, and surface key conversation insights and performance trends.

• Easy setup and use: Your team shouldn't need weeks of training to use a new phone system. Choose a solution with an intuitive interface that can be set up in minutes.

• Scalable pricing and flexible plans: Your business phone system should be able to grow with you. Look for flexible plans that allow you to add users and features as your needs evolve.

Why is Aircall the best alternative to Natterbox?

When it comes to choosing the best alternative to Natterbox, Aircall stands out for several compelling reasons. Here’s why Aircall is the top choice for sales and support teams.

1. Fast setup and easy to use

Aircall allows you to set up your phone system in minutes, ensuring a hassle-free onboarding experience. Its user-friendly interface makes it easy for your team to adapt quickly and start making and receiving calls effortlessly.

2. 200+ integrations

Aircall integrates with over 100 business applications, including popular CRM and help desk platforms like Salesforce. This allows you to streamline workflows, eliminate manual data entry, and centralise all your customer data for a single source of truth.

3. Real-time KPI tracking

Aircall's powerful analytics dashboard provides real-time insights into your team's performance. Sales teams can track key conversion metrics, monitor rep activity, and optimise outreach strategies for higher close rates. Support managers can track SLAs, first-call resolution, and customer satisfaction to ensure service excellence.

4. Sales engagement and coaching tools

Aircall is packed with features designed to help sales teams connect faster and close deals more efficiently. The Power Dialer automates dialing lists, while Click-to-Dial lets reps initiate calls directly from their browser or CRM. With live call coaching and whispering, managers can listen in on calls and provide real-time guidance to reps without the customer knowing.

5. Exceptional call quality

With Aircall, you can enjoy crystal-clear voice calls, ensuring effective communication with your customers and team members. The superior call quality enhances the overall customer experience and boosts team collaboration.

6. Cost-effectiveness

Aircall is a powerful and cost-effective phone system solution that is particularly well-suited for small and mid-sized businesses. With its seamless integration capabilities, extensive feature set, and exceptional call quality, Aircall provides everything you need to elevate your sales and support operations without breaking the bank.

Here is what David Grube, the Director of Business Development at Emplifi, has to say about Aircall:

"Our phone conversations show up in Account and Contact records on Salesforce, giving us a lot more visibility there. It puts all important data in one place, whether in Salesforce or Outreach, so we don't need to track down the information ourselves."

This attests to the fact that Aircall is more than just a provider of telephony services. It is a catalyst for innovation and growth. By embracing Aircall, organisations gain a competitive edge, elevate their communication capabilities, and reimagine how they engage with customers, partners, and colleagues.

Better customer conversations start with Aircall

When searching for the best alternative to Natterbox, Aircall emerges as the top choice. It’s a solution built for the modern sales and support teams that need power, flexibility, and ease of use. With advanced analytics, over 200 integrations with tools like Salesforce and HubSpot, and powerful sales enablement features, Aircall provides everything your team needs to succeed.

Make the right call today and switch to Aircall to elevate your business communication.

See for yourself why Aircall is the best Natterbox alternative. Start your free trial today.

Frequently asked questions

What are the alternatives to Natterbox?

The top alternatives to Natterbox include Aircall, RingCentral, Talkdesk, CloudTalk, Genesys Cloud CX, and CloudCall. These platforms offer a range of features, integrations, and pricing plans to suit different business needs, from all-in-one unified communications to specialised sales and support solutions.

What is the difference between Aircall and Natterbox?

The main difference is that Aircall offers over 200 integrations with popular business tools, while Natterbox focuses primarily on Salesforce. Aircall also provides more advanced AI features, a more intuitive user interface, and is generally considered easier and faster to set up.

What integrations does Natterbox support?

Natterbox's primary integration is with Salesforce, for which it provides a deep and native connection. However, it lacks native integrations with many other popular CRM, help desk, and business applications that are supported by competitors like Aircall.

Which Natterbox alternative is the cheapest?

Based on publicly available information, RingCentral has the lowest starting price at $20 per user/month. However, the "cheapest" option depends on the features you need, as many advanced capabilities are on higher-priced tiers. It's important to compare plans based on value, not just cost.

Published on September 6, 2023.