Woman in front of activity feed using Aircall, a Cloudcall alternative

The Best Alternatives to CloudCall

Yasmeily Toledo PerdomoLast updated on January 11, 2024
9 min

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Are you looking for a reliable alternative to CloudCall? This insightful blog post is your guide to exploring a range of competitors and alternatives. We'll dive deep into their features, advantages, drawbacks, and unique selling points. Plus, we'll highlight why Aircall emerges as the go-to business phone system that outperforms the competition and how it stands out as the top choice for businesses seeking the best Cloudcall alternative. 

Whether you crave seamless integrations, effortless setup, or improved team collaboration, we've got you covered. Get ready to discover the perfect solution to meet your needs and take your business communication to new heights.

Some Information about CloudCall

CloudCall, founded in 2008, is a business phone system that offers call features, including call recording and voicemail transcription. The company provides a mobile app for employees to use on-the-go and offers analytics and reporting tools to track performance and identify areas for improvement. 

Pros of CloudCall:

  • Offers call features, including call recording and voicemail transcription

  • Provides a mobile app for employees to use on-the-go

  • Offers analytics and reporting tools to track performance and identify areas for improvement

  • Provides local and international phone numbers, enabling businesses to establish a global presence

Cons of CloudCall:

  • Some customers have reported poor call quality, dropped calls, and delays.

  • The interface may be confusing or difficult to navigate for some users.

  • Some customers have experienced issues with customer support and response times.

  • Limited integration capacities.

Why Look for an Alternative to CloudCall

If you find yourself searching for a Cloudcall alternative, there are several reasons why you might want to explore other options that offer more advanced features and integrations without requiring a premium account. 

When considering a business phone system, several key criteria demand attention. Factors such as pricing, call quality, features, and ease of use are pivotal in making the right choice. Evaluating alternatives to CloudCall based on these aspects can lead to discovering a more suitable solution for your business needs. Here are a few reasons, among others:

Reliability and Efficiency:

A reliable and efficient phone system is crucial in today's fast-paced business landscape. When selecting a business phone system, it's essential to consider this key factor to make an informed decision that aligns with your business needs and goals.

Flexible and seamless Integrations:

If you're looking for a cost-effective way to integrate your voice communications with essential business tools, it's worth considering alternatives to CloudCall. While CloudCall offers 38 integrations, you need to upgrade to their Essentials plan to access them, which comes at an additional cost. With Aircall, you can access a robust app ecosystem without needing an upgraded plan. Aircall's flexible integration simplifies the sales team's work, making communication seamless and increasing productivity.

Call Quality Prioritization:

Call quality and reliability are vital factors to consider if your work heavily relies on phone conversations. To ensure a seamless experience, choosing a cloud-based phone system that collaborates with multiple carriers to minimize disruptions and deliver consistent call quality is essential. Look for providers that invest in distributed data centers, redundancy on every level to eliminate single points of failure, and offer technical support regardless of your account size.

Ease of use:

You want to choose a phone system that prioritizes ease of use, empowering your team to communicate efficiently and effectively. A phone system with a straightforward setup process can save time and minimize disruptions. Look for providers that offer easy-to-follow setup instructions or provide dedicated support to assist with the initial configuration.

The Best CloudCall's Competitors and Alternatives

Here are the top competitors in the market, each offering unique features and benefits:

Aircall

Aircall is an exceptional alternative to CloudCall, providing a super-fast and easy setup that gets you up and running in no time. It is a reliable phone and communication platform with a range of AI-powered features. 

Measure key performance indicators (KPIs) and improve productivity with Aircall's advanced analytics. It ensures unparalleled call quality and reliability, offering a seamless onboarding experience. 

Pros:

  • Offers AI features like call and voicemail transcription 

  • A rich array of advanced features to empower your communication processes: call and voicemail transcription, call routing, call monitoring, coaching features… 

  • Provides seamless integrations with over 100 top tools, including Salesforce, HubSpot, and Zendesk

  • Advanced call analytics and reporting capabilities

  • Provides scalability for businesses of all sizes

Cons:

  • Pricing details can vary based on the specific requirements of your business.

RingCentral

RingCentral offers a business communication platform with features like video conferencing, team messaging, and collaboration tools. It paves the way for connectivity across multiple modes, devices, and locations, revolutionizing how teams collaborate.

Pros:

  • Offers collaboration features, including video conferencing and team messaging

  • Provides call management features and analytics tools

Cons:

  • Difficulty in navigating the interface

  • Complexities in pricing plans

  • Pricing can be higher compared to other alternatives.

  • Poor customer service with long wait times for callbacks and lack of response to inquiries

8x8

8x8 is a cloud-based communication and collaboration platform offering voice, video, and team messaging solutions. It offers integrations and call routine for businesses. It enhances how businesses communicate and collaborate, enabling workforces worldwide to connect and fostering collaboration and workflows.

Pros:

  • Provides global coverage and extensive calling features

  • Offers integrations with popular business applications

Cons:

  • Some users have expressed concerns about the customer support response time.

Dialpad

Dialpad is a cloud-based phone system that incorporates artificial intelligence (AI) to enhance communication. It offers features like transcription, analytics, and intelligent call routing. 

Pros:

  • Provides an intuitive user interface

  • Offers AI-powered features like real-time transcription.

Cons:

  • Complex navigation and clunky user experience with the interface

  • Certain advanced features may require higher-tier plans.

  • Inconsistent audio quality, including frequent drops in sound quality and background noise

  • Lack of efficient customer support, with extended wait times for help via email and difficulty finding a contact phone number

CloudTalk

CloudTalk is a cloud-based phone system for call centers and customer support teams. It provides call routing, reporting, and monitoring features. It helps businesses to enhance customer experiences and boost team performance.

Pros:

  • Offers call analytics and reporting capabilities

  • Provides integrations with popular help desk and CRM platforms

Cons:

  • Occasional difficulties reported with the user interface

  • Lack of transparency in pricing options and limited flexibility for different company sizes and needs

  • The mobile application has fewer features and is less intuitive compared to the desktop version

Call Center Studio

Call Center Studio offers call center software with features like call routing, IVR, and real-time analytics. It provides robust reporting and monitoring capabilities, ensuring businesses stay on top of their call center operations. Some users have found the learning curve steep initially. Call Center Studio provides a cloud-based call centre software solution enabling agents to serve customers from anywhere. 

Pros

  • Provides features such as call recording and AI tools to enhance the customer experience.

  • Cloud-based solution allows agents to serve customers from anywhere

  • Call recordings available for monitoring and quality improvement

Cons

  • Limited customization options for tailoring the platform to specific needs

  • Pricing can be higher compared to other alternatives

  • Occasional technical issues

Genesys Cloud CX

Genesys Cloud CX is a contact center solution that leverages AI and automation to deliver customer experiences. It offers routing, workforce management, and self-service options. Customers appreciate its scalability and extensive integration possibilities. 

Pros:

  • Provides omnichannel capabilities for customer interactions

  • Offers AI-powered automation and analytics features

Cons:

  • Pricing can be higher compared to other alternatives

  • The implementation may require additional technical expertise

  • The interface needs improvement to ensure stability and avoid customer experience issues

  • The complexity of the architect tool requires developers for queue setup, increasing configuration costs.

3CX

3CX is an IP phone system that enables unified communications across various devices. It offers video conferencing, live chat, and contact center capabilities. 3CX is a business communications system designed to replace traditional PBXs. The software is built on an open standard, allowing compatibility with IP Phones or SIP trunk provider.

Pros

  • Open standard, compatible with any IP Phone or SIP trunk provider

  • Mobile apps available for Android, iOS, and Web for remote working and mobility

  • Helps reduce telco costs and increase employee productivity

Cons

  • Inconsistent audio quality, including frequent drops in sound quality and background noise

  • Complex navigation and clunky user experience with the interface

  • Higher cost of the service, which may not be affordable for some users

Talkdesk

Talkdesk is a cloud-based contact centre software renowned for its omnichannel capabilities. It provides features like intelligent routing, real-time reporting, and workforce management tools. It leverages AI to provide customer experience solutions.

Pros

  • Focus on customer-centric approach

  • Belief in the power of AI to enhance customer experiences

  • Automation-first approach for optimizing customer service processes

Cons

  • Call drops during conversations

  • Application occasionally closes on its own.

  • Errors in creating emails

  • Inconsistencies in Talkdesk statuses, with agents appearing available on the widget but showing as away on the Dashboard

  • Lack of contact information merging, leading to numerous duplicate contacts.

  • Reports are not visually presented, limiting the ability to have visual representations of agent statuses or other data.

Why is Aircall the Best Alternative to CloudCall? 

When it comes to selecting the best alternative to CloudCall, Aircall stands out for several reasons:

Quick and effortless setup process

Aircall's intuitive interface and user-friendly setup process ensure a seamless transition, enabling you to get up and running quickly without any hassle.

Extensive range of top-notch integrations available

With over 100 integrations available, including Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Gong, Shopify, and Monday.com, Aircall ensures seamless collaboration and data synchronization across your favourite tools. Aircall offers an open API and webhooks for seamless integrations, allowing you to create customized connections as needed.

Ability to measure KPIs and enhance productivity

Aircall provides robust analytics and reporting features, allowing you to track key performance indicators (KPIs) and gain valuable insights into your team's performance. The advanced analytics and reporting capabilities empower businesses to measure key performance indicators, gain valuable insights, optimize productivity and deliver exceptional customer experiences.

High-quality and reliable performance

Aircall ensures crystal-clear call quality, eliminating concerns about dropped calls or delays. With Aircall's reliable infrastructure, you can communicate with confidence, knowing that your calls will be consistently crisp and reliable. Experience reliable communication that reflects your professionalism and dedication to exceptional customer service.

Exceptional onboarding experience

Aircall offers a seamless onboarding experience, guiding you through the setup process and providing dedicated support to ensure a smooth transition. Their team is readily available to address any questions or concerns, making your journey with Aircall effortless and efficient. Aircall's onboarding process is designed to be intuitive and efficient, ensuring a smooth transition and minimizing any learning curve.

Don't take our word for it; hear what Lauren Panken, the Operating Systems Manager at Untuckit, has to say about Aircall: 

"Instead of digging through multiple systems trying to find clues, the right information is already there, helping us anticipate an issue before the customer even mentions it."

Take the first step towards transforming your business communication. Leverage Aircall's reliable phone and communication platform and unlock a new level of efficiency and collaboration. 

With its exceptional features, extensive integrations, measurable KPIs, quality and reliability, and unparalleled onboarding experience, Aircall is the best alternative to CloudCall. Take your business communications to new heights with Aircall's robust phone system. Request a demo to experience Aircall's power today!

Frequently Asked Questions (FAQs)

1. How does Aircall compare to CloudCall in terms of call quality?

Aircall outshines CloudCall when it comes to call quality, offering crystal-clear connections and ensuring reliable communication with no dropped calls or delays.

2. Can Aircall integrate with my existing tools?

Absolutely! Aircall boasts the best integrations on the market, with over 100 available options. Whether you use Salesforce, HubSpot, Zendesk, Intercom, or other popular tools, Aircall synchronizes your data and enhances collaboration.

3. What sets Aircall apart from other CloudCall alternatives?

Aircall stands out due to its super-fast and easy setup, extensive integration possibilities, measurable KPIs for improved productivity, exceptional call quality and reliability, and seamless onboarding experience.

Conclusion

Choose Aircall as your reliable CloudCall alternative for enhanced business communication. With fast setup, extensive integrations, and superior call quality, Aircall empowers efficiency and exceptional customer experiences.

 Elevate your business communication now. Switch to Aircall for excellence. Want to get started and unlock a new level of communication excellence?


Published on January 11, 2024.

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