Top Kixie Alternatives: Choose the Perfect Software for Your Needs

Yasmeily Toledo PerdomoLast updated on January 2, 2024
9 min

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If you're considering alternatives to Kixie, you've come to the right place. This blog post explores various competitors and alternatives to Kixie, particularly in the US market. We'll delve into their features, pros and cons, pricing details, and how Aircall is a reliable business phone system that stands out from the competition. We've got you covered whether you're seeking seamless integrations, easy setup, or enhanced team collaboration.

About Kixie

Kixie was founded in 2013 with the goal of providing call management solutions. It offers a range of features, such as automatic call logging, call recording, voicemail drop, and local presence dialing. These features aim to improve call efficiency and productivity for businesses. Kixie also integrates with popular CRM systems like Salesforce, HubSpot, and Zoho, enabling seamless call tracking and customer data management.

However, it's essential to consider both the pros and cons of Kixie based on customer reviews. Let’s quickly take a look at some of these:

Pros of Kixie

  • Offers a set of features to enhance call management and productivity.

  • Integrates with popular CRM systems, ensuring streamlined data synchronization.

  • Provides local presence dialing, which can improve call connection rates and customer engagement.

Cons of Kixie

  • Users have reported that the user interface can be confusing and challenging to navigate, requiring additional training.

  • Some features, like local presence dialing, may result in a higher volume of spam calls, affecting productivity.

  • Users have also reported occasional dropped calls and inconsistent call quality.

  • Limited customer support hours may not be suitable for businesses with round-the-clock operations.

  • Kixie may not integrate with all your company's business tools, potentially leading to inefficiencies in data management.

Why Kixie Isn't Right for You

When choosing a business phone system, several key criteria must be considered to ensure it aligns with your specific needs. Here are some factors to consider when determining if Kixie is the right choice for your business:

Pricing

Evaluate the pricing plans and determine if they fit within your budget. Consider any additional costs, such as integration fees or add-on features. Kixie is not a good fit for businesses looking for competitive pricing options.

Call Quality

Reliable call quality is crucial for effective communication. Check user reviews and feedback regarding call quality to ensure it meets your standards. For example, you'll see many users reporting that Kixie's call quality is nothing to write home about.

Features

Determine which features are essential for your business operations and compare them with what Kixie offers. Consider also the scalability and customization options available. Most businesses need more scalable and custom options than Kixie offers at the moment.

Ease of Use

Assess the user interface and overall user experience. A user-friendly system can save time and reduce the learning curve for your team. If ease of use is at the top of your list, you need to look beyond Kixie.

List of Kixie’s Competitors and Alternatives

There are many business phone systems that compete favorably as reliable alternatives to Kixie. Listed below are eight top competitors and alternatives for Kixie:

Aircall

Aircall is a robust business phone system that offers numerous advantages for companies seeking an alternative to Kixie. Its notable AI-powered features, seamless integrations, and competitive pricing make it a top choice. Aircall simplifies business telephony, empowering you to engage clients, gain valuable analytics, and optimize your communication channels with remarkable advanced features and seamless integration. 

Pros:

  • Offers over 100 CRM integrations to automate workflows, including Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Gong, Shopify, and Monday.com.

  • Provides an open API and webhooks for enhanced customization and integration possibilities.

  • Boasts  an intuitive interface that is designed with simplicity in mind.

  • Offers a rich array of advanced features to empower your communication processes: power dialer, call and voicemail transcription, call coaching features and much more.

Cons:

  • Pricing details can vary based on the specific requirements of your business.

JustCall

JustCall is a cloud-based phone system designed to streamline customer interactions. It offers features such as call queuing, call recording, and IVR systems. JustCall helps businesses gain insights into their customer communication.

Pros:

  • Integrates with popular CRM systems, providing a holistic view of customer interactions.

  • Offers virtual phone numbers for businesses.

Cons:

  • Some users have reported occasional call quality issues.

  • Limited customization options compared to other providers.

  • Users also report that reaching out to customer care is very hard.

CloudTalk

CloudTalk is a cloud-based phone system that focuses on customer service and support. It offers features like call routing, call queuing, and interactive voice response (IVR) systems. 

Pros:

  • Provides integrations with only popular help desk and CRM platforms.

  • Offers call analytics and reporting capabilities.

Cons:

  • Some users have reported occasional difficulties with the user interface.

  • The complex pricing structure, especially for small businesses with limited budgets.

  • Lack of transparency in pricing options and flexibility for different company sizes and needs.

  • The mobile application has fewer features and is less intuitive than the desktop version.

Talkdesk

Talkdesk is a cloud-based contact center solution that caters to a range of businesses. It offers features like intelligent routing, analytics, and workforce management. It provides customer experience solutions that prioritize automation, streamlining and optimizing critical customer service processes for clients. 

Pros:

  • Provides contact center capabilities, including omnichannel support.

  • Offers AI-driven automation features for enhanced customer interactions.

Cons:

  • Pricing can be higher compared to other alternatives.

  • Implementation and onboarding may require additional assistance.

  • Talkdesk may not fully meet the specific needs of certain businesses

  • Occasional technical issues, such as delayed ticket generation and automation

  • Limited filtering and analysis capabilities for real-time data on dashboards, particularly when it comes to individual agents

Dialpad

Dialpad is a cloud-based communication platform that combines voice, video, and messaging in one unified solution. It offers features such as call routing, video conferencing, and real-time transcription.

Pros:

  • Provides intuitive user interface with limited customization.

  • Offers AI-powered features like real-time transcription and voice intelligence.

Cons:

  • Certain advanced features may require higher-tier plans.

  • Inconsistent audio quality, including frequent drops in sound quality and background noise

  • Complex navigation and clunky user experience with the interface

  • Higher cost of the service, which may not be affordable for some users

  • Lack of efficient customer support, with extended wait times for help via email and difficulty finding a contact phone number

RingCentral

RingCentral is a cloud communications platform that offers voice, video, and team messaging solutions. It provides features such as call management, video conferencing, and team collaboration tools. RingCentral provides communication and collaboration solutions for today's mobile and distributed workforces, enabling connectivity across various modes, devices, and locations.

Pros:

  • Offers limited features and integrations.

  • Provides scalability for businesses of all sizes.

Cons:

  • Pricing can be higher compared to other alternatives.

  • Poor customer service with long wait times for callbacks and lack of response to inquiries

  • Difficulty in canceling the service and porting numbers, leading to a multi-week saga that can cause delays and frustration

  • Incorrect onboarding process and inaccurate information provided by the account manager

Genesys Cloud CX

Genesys Cloud CX is a cloud-based customer experience platform that includes voice, chat, and digital channels. It offers features like intelligent routing, chatbots, and analytics. The platform enables teams to connect insights from various sources, tools, and interactions, providing valuable data to address customer issues. 

Pros:

  • Provides omnichannel capabilities for seamless customer interactions.

  • Offers AI-powered automation and analytics features.

Cons:

  • Pricing can be higher compared to other alternatives.

  • Implementation may require additional technical expertise.

  • The interface needs improvement to ensure stability and avoid customer experience issues.

  • The complexity of the architect tool requires developers for queue setup, increasing configuration costs.

CallHippo

CallHippo is a virtual phone system enabling businesses to instantly set up a virtual phone number. It offers features like call forwarding, IVR systems, and call analytics. CallHippo's reporting capabilities and integrations empower sales and service teams with limited call center capabilities.

Pros:

  • Provides easy setup and instant activation of virtual phone numbers.

  • Offers advanced call analytics and reporting.

Cons:

  • Integrations with certain CRM systems are limited. 

  • Cost per call is high for small businesses.

  • Multiple devices can't be allowed to log in at once.

Five9

Five9 is a cloud-based contact center software designed to improve customer engagement. It offers features such as automatic call distribution, interactive voice response (IVR), and workforce management. Five9 is a trusted and innovative platform committed to enhancing customer experience by combining the power of people and technology. 

Pros:

  • Provides contact center capabilities.

  • Offers reporting and analytics features.

Cons:

  • Limited customization options for tailoring the platform to specific needs

  • Complexity in generating simple and straightforward reports

  • Difficulty in finding call recordings due to an antiquated reporting system

  • Lack of call routing to cell phones, resulting in missed sales calls

Aircall: An Alternative for Better Performance

Among the competitors and alternatives listed, Aircall emerges as a reliable phone and communication platform with numerous advantages. Aircall is in the business of empowering modern businesses with cloud-based communication solutions. It is the go-to cloud-based business phone system for forward-thinking businesses. With its seamless integration with popular productivity and helpdesk tools, Aircall simplifies phone support management, making it accessible, transparent, and collaborative.

Designed to enhance communication for sales and support teams of all sizes, Aircall enables clear and efficient conversations among sales teams and clients. With the ability to instantly add numbers from over 100 countries, scale teams based on seasonal demands, and gain real-time insights through powerful analytics, Aircall empowers businesses to stay agile and responsive.

Here are some key reasons why Aircall stands out:

The Best Integrations on the Market

Aircall offers over 100 integrations, including popular platforms like Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Gong, Shopify, and Monday.com. These integrations enable seamless data synchronization and provide a holistic view of customer interactions. Aircall offers an open API and webhooks, allowing for enhanced customization and integration possibilities tailored to your business needs.

With its advanced features and seamless integration, Aircall simplifies business telephony, empowering you to engage clients, gain valuable analytics, and optimize your communication channels. Say goodbye to outdated solutions and embrace the best Kixie alternative by partnering with Aircall. Experience increased profitability and enhanced performance like never before!

Set Up in a Few Minutes

Aircall prides itself on its user-friendly interface and easy setup process. With Aircall, you can have your business phone system up and running within minutes, minimizing downtime and maximizing productivity. The intuitive setup process ensures that even non-technical users can navigate the system effortlessly.

Work Efficiently as a Team

Aircall offers features that promote efficient team collaboration. It enables call transfers, call queuing, and call monitoring, allowing team members to assist each other and provide seamless customer service. With Aircall's shared call inbox and internal comments feature, teams can communicate internally about customer calls, improving coordination and ensuring a consistent customer experience.

Many Features for Your Productivity

Aircall provides a wide range of features designed to enhance productivity. These features include call recording, voicemail drop, analytics and reporting, real-time call monitoring, and more. With Aircall, businesses can gain valuable insights, track performance, and continuously improve their customer communication strategies.

See a few Customer Quotes about Aircall as “the next generation communication tool for sales and support teams"

Aircall is by far one of my favorite tools. This is actually one of our main tools, as we use it to communicate with our clients and guests through phone calls. - Mariah T 

I love Aircall as it is. It is very easy to navigate. You can easily manage your calls, monitor all the calls that you have received and missed calls. I also love the fact that we can save contacts so we can call them easily. - Kim April C.

Conclusion

When considering alternatives to Kixie, it's essential to evaluate various competitors based on factors like pricing, call quality, features, and ease of use. Aircall emerges as a strong alternative, offering seamless integrations, easy setup, and many features to boost productivity. Aircall provides the reliability and performance you need in a business phone system. 

Book a demo today to experience firsthand how Aircall can transform your call quality and communication processes and drive business success.


Published on January 2, 2024.

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