ProsperoHub + Aircall: Elevating your HubSpot integration
ProsperoHub became a partner of HubSpot back in 2015, and has supported more than 500 customer migrations into HubSpot. To help these clients extend their sales outreach and customer support capabilities, Aircall was the natural choice to augment their CRM’s capability with voice.
We caught up with Co-founder and joint CEO, Neil Ritchie, for a conversation about how our businesses have worked together over the years. Here’s how we drive our joint customers’ growth journeys through the setup and optimisation of HubSpot with the Aircall communications platform.
Who is ProsperoHub?
ProsperoHub is an elite HubSpot partner that’s all about helping you get the most out of HubSpot. They focus on CRM setup and Revenue Operations to make sure you’re geared up for growth. While they occasionally operate in EMEA and the USA, the majority of ProsperoHub’s customers are ambitious companies in the UK and Ireland. They assist these organisations with CRM implementation, data migration and integrations to ensure a smooth process flow within their tech stack, ultimately aiming to be the go-to HubSpot CRM partner in the UK and Ireland. Ritchie’s role is to drive forward the revenue growth plan of the business through ProsperoHub’s strategic partnership with HubSpot and Aircall.
Bringing the power of voice to the power of HubSpot
Aircall is dedicated to seamlessly integrating our communication intelligence platform with other essential business software, and it doesn’t get more essential than HubSpot. For ProsperoHub, Sales and Service optimisation is a key element to being able to provide a full Revenue Operations solution, and that includes having great conversations with customers and prospects.
“Aircall’s deep integration with HubSpot was a no-brainer as this allowed us to configure an integrated Tech Stack that incorporated voice conversation and the power of HubSpot’s workflow engine.”
-Neil Ritchie, Co-Founder and joint CEO, ProsperoHub
The Aircall-HubSpot integration enables ProsperoHub to deliver even better customer experiences that result in increased revenue.
“We’re always looking for ways to develop and improve our customers HubSpot solutions, and Aircall gave us the opportunity to do that while adding to our own service capability.”
Tackling customer challenges as one
Aircall’s and ProsperoHub’s customers often switch to us to help solve one key challenge: their telephony, CRM and customer journeys aren’t all integrated. Ritchie believes that this is exacerbated when various people and departments aren’t aligned on their goals and needs, so they keep introducing more tech that creates data silos.
“Our joint customers are always keen to improve the experience they provide the end user, regardless of their size, and we all expect our information to be available across all digital and in-person platforms.”
The customer journey that’s generally expected from large corporations with huge, bespoke tech platforms is now expected from everyone, regardless of size. But this misalignment between various platforms and tools leads to inefficiencies in the follow up engagement and processes, which ultimately leads to end-user frustrations.
“Aircall, especially when deployed with HubSpot, helps align with the customer requirements, and its integration with HubSpot not only eliminates data silos but leverages the power of both systems, helping achieve the outcomes that support the business’s overall goals and objectives.”
So, how has this worked so far for our customers? Well, ProsperoHub’s best success story comes from a manufacturing customer who uses Aircall-HubSpot all the time, as it’s a great fit for both their B2B and B2C customer journeys. The business uses Aircall extensively in the Sales Team but also in their Customer Services Team to support the entire customer journey. Now, our joint solution is being rolled out from the UK to EMEA and the USA.
“Aircall’s a great fit for any industry that has a focused sales outreach methodology but also has a requirement for ongoing customer support.”
A partnership that just works
Overall, our joint partnership has been a huge hit with our shared customers:
“Aircall has been great to work with. Very growth oriented like us, but always with the customer at the centre of that growth. The best-in-class tech and deep HubSpot integration is a great aspect to working with Aircall. Our Team always feels confident that we are bringing a leading solution provider to our customers who can add real value.”
Looking to the future
And we plan to continue growing together! With plans in place for ProsperoHub’s Aircall relationship to mirror their HubSpot partnership (where they operate as one entity for their joint customers) we'll keep bringing huge value to our combined users. We’re so excited to see what the future brings, and can’t wait to create further opportunities for mutual growth that really deliver positive outcomes for our end customers.
For more information on becoming an Aircall Channel Partner, take a look at the Aircall Partner Collective today!