Playvox WFM

About Playvox

At Playvox, we know that exceptional employee engagement produces extraordinary customer experiences, and we love creating software that helps our customers unlock the full potential in every employee and interaction.

Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care.

We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands.

App Overview

Playvox WFM leverages AI to intelligently forecast, schedule, and monitor your workforce in real time. Humans can make adjustments as desired, but no more manual scheduling or spreadsheets required.

Users also gain visibility into concurrency across digital channels, accurately handle time measurements, and the ability to track the full customer journey across multiple interaction types (ticket, chat, voice, etc.).

Key Benefits Aircall + Playvox WFM

Increased efficiency

Playvox WFM moves at the speed of your business, elevating capacity planning from a one-and-done silo to an integrated, dynamic solution

Our purposeful, intuitive design means training is quick and easy for your employees

Reduce Costs

Automate forecasting and scheduling efforts that are done in spreadsheets or other subpar system

Real-time data and self-adjusting/self-learning AI lets you continuously improve forecast accuracy, so you only schedule the staff needed

Create Better Customer Outcomes

Get a real-time view of planned vs actual for every location and work type to communicate with your customers on the channels they prefer