Desku

Desku.io is an AI-powered customer support software designed to automate customer service tasks of your business. By automating support service, Desku frees up your staff to focus on more complex issues and provide better & faster customer support.

Integration features

• Direct Calling
  Make phone calls directly from Desku with the Aircall integration.

• Incoming Call Management
  Route incoming customer calls to agents via Aircall, creating a new conversation thread.

• Order Details Sync
  View eCommerce order details from Shopify, WooCommerce, or Ecwid stores during active calls.

• Real-Time Call Notes
  Take notes during calls, automatically synced to Desku’s Inbox.

• Call Recording
  Access audio recordings of completed calls (if enabled in Aircall)

• Voicemail
  Voicemail is supported (if enabled in Aircall).

Key benefits

• Faster Customer Support: Reduce response time by calling customers directly from Desku, and addressing issues on the spot.

• Unified Communication: Keep all communication in one place by syncing call data and notes with Desku, ensuring nothing is missed.

• Order Insights: Enhance customer interactions by viewing their order history during calls, allowing for more informed support.

• Real-Time Collaboration: Share notes instantly with your team, ensuring everyone is on the same page during and after calls.

• Customizable Call Management: Tailor how calls and voicemails are handled based on your team’s needs, ensuring efficient call distribution and follow-up.

• This integration is designed to simplify your communication process and improve customer support by adding phone calls to your Desku toolkit.