BoldDesk

Discover BoldDesk

BoldDesk® is help desk software designed to enhance customer support services. It functions as a central hub for managing support requests, emails, and team collaboration. BoldDesk® automates ticket creation, assigns tickets to agents, gathers feedback, and provides reports to improve the level of service that businesses provide to their customers.

Integrate Aircall with BoldDesk® to make and receive phone calls directly from BoldDesk® and track your call activity as tickets. This integration simplifies support by handling calls and tickets in one place, in real time, boosting the efficiency of your customer service.

Integration features

Direct call handling
Make and receive calls directly within BoldDesk® to keep all customer communication in one place.

Click to call
Automatically log call details as tickets or activities for outbound calls, inbound calls, missed calls, and voicemails.

Call information auto logging
Automatically log call details as tickets or activities for outbound calls, inbound calls, missed calls, and voicemails.

Conference calls
Conduct conference calls with multiple clients or agents.

Call transfer
Easily transfer calls to other teams or agents.

Voicemail and call recordings
Record calls and voicemails to review later or to use as training material.

Call history access
Agents can access the complete history of their calls directly within BoldDesk®.