HighLevel

HighLevel is an all-in-one CRM and marketing platform for agencies and service businesses, offering powerful automation and full customization to fit your brand.

This integration was built by our partner Airlinx and may incur a cost. Check the pricing link for details.

Integration features

• Call & SMS Logging
  Automatically log inbound and outbound Aircall calls in HighLevel, including timestamps, call direction, duration, and contact details. Also all Aircall SMS messages in GHL and keep the full text conversation history under each contact’s timeline.

• AI-ready
  Sync call recordings and AI-generated transcripts directly into GHL contact records for easy review and coaching.

• Send SMS or trigger them via workflows
  Send Aircall-powered SMS directly from the HighLevel contact view, no need to switch apps or tabs. Use HighLevel workflows to automatically send SMS messages through Aircall based on contact behavior, call events, or funnel stage.

• Call Outcomes & Notes
  Capture call outcomes, dispositions, and agent notes from Aircall and sync them to the matching contact or opportunity in GHL.

• Contact Sync
  Automatically match or create contacts in HighLevel from incoming Aircall calls or texts, ensuring CRM data stays accurate and complete.

• Workflow Triggers
  Launch GHL automations based on Aircall events like missed calls, specific call outcomes, or voicemails to power timely and relevant follow-ups.

• Call Assignment & Routing
  Track which agent handled each call and use the data to enhance accountability, reporting, and smart routing strategies inside GHL.

• Unified Contact Timeline
  View all interactions: calls, SMS, outcomes, and notes in one place inside HighLevel, giving your team full communication context.

• Smart Notifications
  Trigger alerts, tasks, or internal messages in GHL when high-value calls occur, go unanswered, or meet your chosen criteria.