How Heyoo and Aircall bring practical AI to sales and support teams

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Imagine your sales and support teams spending less time on admin and more time building real customer relationships. That’s not a distant vision; it’s happening right now for organisations embracing AI-powered communications. At Heyoo, we’ve seen firsthand how the right technology, implemented the right way, cuts through the noise and brings clarity to every customer interaction. We work directly with customers to integrate Aircall’s AI tools into their HubSpot workflows, and we’re seeing operational improvements at all points of the user journey - from first ring right through to resolution. Side-by-side, Heyoo and Aircall are moving practical AI technology from theory to results.

The real challenge: Too much noise, not enough insight

Let’s be honest: most sales and support teams are overwhelmed. Calls, emails, and chats pile up in disconnected silos. Valuable time is wasted on manual data entry, searching for context, and chasing down information, when it should be spent on meaningful conversations that drive growth and loyalty.

The impact is real:

• Teams lose visibility into the full customer journey.

• Leaders can’t access accurate, real time customer health.

• Manual admin drains hours each week - time that could fuel relationships and revenue.

It’s not just frustrating; it’s a barrier to scaling your business. In a world where customer expectations are rising faster than ever, these inefficiencies can mean missed opportunities and lost revenue.

Why AI is the answer, right now

AI isn’t just a buzzword. When embedded directly into your workflows, it delivers immediate, tangible value. The fastest wins come from removing repetition and accelerating insight. With Aircall’s AI suite - including AI Voice Agent, AI Assist, AI Assist Pro - routine admin disappears, context surfaces in real time, and every call becomes structured data that fuels your CRM.

Here’s how we see the impact for our customers:

• Instant call summaries and next steps: Aircall Assist Pro generates actionable notes and pushes them into HubSpot workflows. Reps save hours every week, and follow-ups never slip through the cracks.

• Real-time support resolution: Calls are transcribed and categorised automatically. AI suggests knowledge base articles or next actions, reducing handle times and improving first call resolution.

• Manager visibility: AI-powered insights give leaders a live view of customer health, making it easy to spot risks or opportunities before they escalate.

Real-world results: Camira Fabrics

A great illustration of the impacts of practical AI has to be our customer, Camira Fabrics:

• 57% reduction in response times, due to:

  • Faster assignment of tickets

  • Better visibility of customer context

  • Automated workflows

• 27% reduction in time to close, thanks to:

  • Streamlined ticket management

  • Integrated communications

• One, consolidated view in HubSpot

Their global sales and service teams were bogged down with legacy systems and manual processes. But they worked with Heyoo and Aircall to feed every customer call directly into HubSpot, with AI-generated notes and actions providing context for the agents on the phone. As a result, the numbers really do speak for themselves.

Making AI work for real teams: The Heyoo + Aircall approach

What sets our approach apart is simplicity and integration. We don’t ask teams to learn new tools or switch between apps. Instead, we embed Aircall's AI tools directly into the platforms they already use, like HubSpot. This means:

• No extra logins or training required.

• Data flows automatically, reducing complexity.

• Teams can focus on customers, not admin.

Aircall’s AI features align perfectly with our CRM-first philosophy:

• AI Voice Agent handles and routes routine calls, freeing up human agents for complex issues.

• AI Assist Pro supports agents before, during and after each call with live prompts, automated notes and full customer context in one view.

• AI Assist ensures every call’s next steps are captured and actioned automatically, and gives managers the intelligence they need to coach and scale performance.

The result: faster onboarding, higher adoption, and consistent data across every touchpoint.

Together, we create a single, AI-powered customer system of record; a true source of truth that empowers every role, from rep to manager.

The human impact: More time for what matters

AI isn’t replacing people - it’s protecting the human layer. By automating the repetitive, draining tasks, it gives teams more time to do what only humans can: build trust, solve problems and create value.

• Sales reps can focus on relationships, not typing.

• Support agents can resolve issues faster, with more focus and empathy.

• Managers can coach and lead, instead of chasing down data.

And as AI continues to evolve, we’re especially excited about the rise of predictive communication intelligence. Soon, AI will anticipate needs; flagging at-risk customers before they churn, surfacing upsell opportunities mid-conversation, and guiding teams proactively instead of reactively.

We believe operational clarity is the foundation for growth. With Aircall’s embedded AI and Heyoo's deep HubSpot expertise, you don’t have to settle for disconnected systems or slow, manual processes. Our joint solutions are already delivering measurable results for teams like yours, helping you scale, adapt, and win in a fast-moving market.

• Jamie Clifton, Managing Director, Heyoo.

Ready to move at the speed of your ambition?

Download the AI Implementation Guide to discover how Heyoo and Aircall can help your team unlock AI-powered efficiency and scale with confidence.

Published on November 4, 2025.