To boost team performance, you need the best cloud-based business phone solution that will support operations and processes.
With an abundance of solutions and service providers on the market—all promising to be the one your business needs—how do you make sure you’re picking the right one?
If you’re using Telzio but your customer-facing teams are scaling faster than you can hire, does it still meet your needs?
That’s why it’s important to get a sense of Telzio alternatives that might be a better fit. To make it a little easier, we compared the four best options on the market, breaking down what each has to offer in terms of features, pricing, integrations, and more.
Before we get into it, let’s make sure we’re all on the same page about what Tezio is and how its pricing model works.
What You Need to Know About Telzio
Telzio is a cloud-based business phone solution that provides standard features commonly found among most alternative providers.
Telzio offers two main pricing plans for you to choose from.
Small Business: $50 per month
Enterprise: This is a custom plan where the pricing is based on usage and your business model
Why You Need a Telzio Alternative
Telzio is a cloud-based business phone solution that doesn’t offer built-in integrations.
If you’re not able to seamlessly access your CRM or other key software apps while you’re on the phone, what’s the point? To really help your team win when it comes to efficiency, you need a connected business phone solution that integrates with the tools you’re already using.
The Top Features Telzio Alternatives Should Have
When looking for an alternative to Telzio, features and capabilities should be top of mind. Here are a few vital features and capabilities any good Telzio alternative should offer.
Without in-depth analytics that tell the story of your customer-centric teams’ performance, it’s nearly impossible to identify potential problems and resolve them before they escalate and impact customers.
Having a cloud-based phone system that provides analytics based on real-time data means you can easily track and monitor your team’s performance, ensuring 1.) Risks are easily mitigated and 2.) Performance targets are constantly hit.
Whether through integrations or native features, your provider should provide the functionality needed to make collaboration between teams more effective.
Collaborative features like shared contacts, shared inbox, and warm transfer also help to facilitate easy team collaboration, delivering greater value in the quality of their customer-facing conversations.
Data aggregation and sharing
What makes a cloud-based business phone system so useful is its ability to connect valuable caller information to team members for optimal communication power.
If your provider doesn’t offer features that allow instant, seamless transfer and sharing of information on calls and clients, it immediately impacts the performance of an entire team.
The 4 Top Telzio Alternatives
Let’s take a look at how other cloud-based business phone system providers compare to Telzio.
Number of Entry-Level Integrations: 100+
Entry-Level Features: Instant numbers; custom music and messages; business hours; IVR; softphone for desktop, Android, and iOS; 50+ features in the Essentials package alone
Rating: 4.3 stars
Pricing: $30 per user per month
Number of Entry-Level Integrations: 4
Entry-Level Features: Voicemail transcription, call screening, protection from spam calls and messages
Rating: 4.1 stars
Pricing: Starting at $10 per user per month
Number of Entry-Level Integrations: 15
Entry-Level Features: Desktop and mobile apps, business texting, call forwarding
Rating: 4 stars
Pricing: Starting from $26 per account per month
Number of Entry-Level Integrations: 5
Entry-Level Features: Calling and messaging to U.S. and Canadian numbers, voicemail transcription, auto-attendant, call recording
Rating: 4.8 stars
Pricing: Starting at $10 per user per month
How to Choose the Best Telzio Alternative for Your Business
Telzio doesn’t offer any integrations, so all the alternatives we shared offer more. But many alternatives charge an additional price for integrations, as they are only available in mid- to top-tier plans.
Aircall is the only Telzio alternative that offers more than 100 integrations in its basic plan.
The Telzio alternatives listed here offer basic features in their essential plans and charge extra for things like in-house support and training.
Aircall offers a variety of features in its most basic plan that Telzio doesn’t offer (not to mention any of the other alternatives).
Telzio is the most expensive provider at $50 per month, while Google Voice has the lowest starting price at $4.80.
However, Google Voice doesn’t offer the number of features, services, and integrations that Aircall does.
With Aircall, you have access to in-house support, training, and a full suite of app integrations for $30 per month.
Why Aircall Is the ideal Telzio Alternative
Aircall is the ideal alternative to Telzio when it comes to enhancing your team’s productivity and performance by streamlining team processes to reinforce cohesion and drive greater value in your customer-facing conversations.
Let’s take a closer look at why Aircall is the best fit for your business.
What makes Aircall stand out?
Cloud-based business phone solutions are centered around enhancing efficiency. And yet so many providers offer increasingly complex platforms that require extensive setup and preparation times while not offering the features and integrations you actually need. As a result, you end up paying more for a more comprehensive package.
When you switch to Aircall, you can experience the performance-boosting, time-saving value from day one.
Enhance your team collaboration and performance
Without the right cloud-based call center solution, it’s easy for inbound calls to get out of control making it more difficult for customer-facing teams to deliver value across the customer journey.
To provide a connected, elevated customer experience, team members need to be able to instantly share notes, updates, and call info to ensure seamless call transfers between team members.
Collaboration features like call commenting and assignment keep every team member updated on existing calls, while warm transfer and a shared inbox allow teams to communicate and share customer information before making call transfers, ensuring every team member is up to speed before speaking to customers on the phone.
Stay connected to your app ecosystem
A cloud-based phone solution is only as effective as its ability to work with your existing tech stack and app ecosystem, preventing data silos from forming and allowing the free flow of vital business and customer data.
Aircall connects seamlessly with 100+ business tools (yes, that includes the CRM you already use) to save time and money while boosting productivity along the way.
Experience the Aircall Difference
Published on January 2, 2024.