Aircall vs. Dialpad: 2026 comparison for call centres, sales, and global teams

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Choosing the right communications platform is a critical decision for any business. The right tool can supercharge your sales team, delight your support agents, and create seamless experiences for your customers.

TL;DR

Here's a quick look at how Aircall and Dialpad stack up:

• Core focus: Dialpad centres its platform on proprietary AI for transcription and analysis. Aircall is an AI-powered customer communication management software built for better conversations and seamless integrations.

• Integration power: Aircall offers a more comprehensive and flexible solution designed for deep integrations with your existing tools, like CRMs and helpdesks.

• AI capabilities: While both platforms leverage AI, Aircall's AI is specifically designed to empower sales and support teams, enhancing their customer conversations.

• Enterprise readiness: Aircall provides robust, reliable call quality and deep integration capabilities, making it the clear choice for businesses that depend on their CRM or helpdesk to drive revenue and manage customer relationships.

• The bottom line: Both are leaders in the VoIP space, but Aircall's superior integration capabilities and focus on empowering customer-facing teams make it the ideal choice for growing businesses.

Our Aircall vs. Dialpad comparison will explore features, pricing, integrations, and ease of use to help you decide which platform is the best fit for your business needs.

Who this comparison is for

This guide is for any decision-maker evaluating a new phone system, particularly those leading:

• Call centres and contact centres: For teams managing high call volumes, we'll compare routing, IVR, analytics, and supervisor controls.

• Sales and support teams: We'll look at tools designed to boost productivity and improve performance, like power dialers and coaching features.

• Small to enterprise-level businesses: Whether you're a small business looking for a scalable solution or an enterprise needing robust security and global reach, we cover what matters most at each stage.

  • Best for small businesses: Aircall's easy setup and scalable plans make it the ideal small business phone system.

  • Best for mid-market & enterprise: Aircall's advanced features, security compliance, and extensive integration library provide the power and flexibility large organisations need in their enterprise call centre software.

Aircall vs. Dialpad: side-by-side overview

What is Aircall?

Aircall is an AI-powered customer communications platform and call centre software designed for modern sales and support teams. It's known for its ease of use, instant setup, and powerful integrations with the tools your business already relies on, like Salesforce, HubSpot, and Zendesk.

Key features that make Aircall the superior choice for business-critical teams include:

• Power Dialer: Boost agent productivity by automatically dialing through a list of numbers from your CRM, saving time and allowing reps to focus on the conversation.

• AI Assist suite: Every plan includes AI-powered call summaries, transcription, and key topic detection. For more advanced needs, Aircall offers AI Assist Pro and the AI Voice Agent, a virtual agent that can handle calls 24/7.

• Call coaching: Empower managers to train agents in real time with features like call whispering, live call monitoring, and call recordings.

• Advanced Analytics: A robust analytics dashboard provides deep insights into team performance and KPIs, allowing you to make data-driven decisions to improve efficiency and customer satisfaction.

Pros

• Over 200 one-click integrations with CRMs, helpdesks, and essential business tools.

• Advanced features like Power Dialer and real-time coaching tools.

• Intuitive, user-friendly interface designed for quick onboarding.

• Reliable call quality and a global presence in over 100 countries.

Cons

• Pricing may be higher for advanced, specialised call centre features.

• Some advanced features are dependent on the plan tier.

What is Dialpad?

Dialpad is an AI-powered unified communications platform that combines voice, video, and messaging into a single application. Its primary focus is leveraging its built-in AI for call transcriptions, post-call summaries, and real-time assistance. Dialpad offers basic features like unlimited calling in the US/Canada, ring groups, and call recording.

However, its limitations become apparent for teams with more demanding needs. Dialpad has a much smaller native integration library and lacks the specialised, high-volume tools that sales and support teams require to operate at peak efficiency.

Pros

• Strong built-in AI features are included on all plans.

• Offers a unified platform for voice, video, and messaging.

• Competitive entry-level pricing.

Cons

• Very limited third-party integrations (only 8 native apps).

• Video conferencing is capped at 10 participants and a 5-hour duration.

• Lacks specialised tools for high-volume teams, like an advanced power dialer.

Aircall vs Dialpad: Detailed features comparison

When you look beyond the surface, the differences in features between Aircall and Dialpad become clear. Aircall is built with the specific workflows of sales and support teams in mind, while Dialpad offers a more generalist feature set.

Call centre and contact centre features

For managers of call and contact centres, Aircall provides a suite of tools designed for high-volume environments. The advanced call routing ensures callers reach the right agent based on skill, language, or other custom rules. The IVR (Interactive Voice Response) system is highly customisable, guiding customers efficiently. Aircall’s analytics dashboard gives supervisors a real-time view of agent availability, wait times, and missed call rates, enabling immediate adjustments to optimise performance.

Dialpad offers hold queues and a multi-level auto-attendant, but lacks the depth of Aircall's routing and analytics capabilities, making it less suitable for managing complex contact centre operations.

AI capabilities

Both platforms champion their AI features, but they serve different purposes. Dialpad's AI is built into its core, providing real-time transcription and sentiment analysis during calls. This can be useful, but Aircall's AI-powered conversation intelligence is purpose-built to drive team performance.

Aircall's AI Assist automates post-call work with instant summaries and key topic detection. AI Assist Pro takes it a step further with advanced analytics to spot trends and coaching opportunities. And AI Voice Agent can handle calls 24/7, answer common questions, and escalate to a human agent with full context when needed. This shows how Aircall’s AI is a practical tool for improving real-world business outcomes, not just a flashy feature.

Team collaboration tools

Collaboration looks different on each platform. Dialpad includes team chat and video meetings, positioning itself as an all-in-one internal communication hub. Aircall focuses collaboration around the customer conversation. With a shared inbox, teams can see all customer interactions in one place. Agents can comment on calls to provide context, assign follow-ups to teammates, and use a shared contact list to ensure everyone is on the same page. This approach is essential for distributed or hybrid teams who need to work together to solve customer issues and close deals.

Winner: Aircall. While Dialpad offers solid AI-driven communication, Aircall's extensive and purpose-built feature set is specifically designed to enhance the productivity and effectiveness of sales and support teams, making it the more powerful business tool.

Aircall vs. Dialpad: Pricing comparison

At first glance, Dialpad appears to be the cheaper option. However, a closer look at the total cost of ownership (TCO) and return on investment (ROI) reveals a different story.

While Dialpad's starting price is lower, its entry-level plan is quite basic. To get functionality comparable to Aircall’s standard offerings, like essential CRM integrations (including the Aircall-Salesforce integration), you must upgrade to Dialpad's Pro plan, which narrows the price gap.

Aircall's pricing is transparent and built for scaling teams, offering greater value through its richer feature set and extensive integrations, even at the entry level. For integration-first teams, Aircall saves significant time and cost by eliminating the need for complex workarounds.

Winner: Tie (with a strong lean toward Aircall for value). While Dialpad is cheaper for very basic needs, Aircall provides a much better return on investment for growing businesses that rely on their phone system to drive revenue.

Aircall vs. Dialpad: Integrations comparison

This is where Aircall has a decisive advantage. Aircall offers over 200 one-click integrations with the most popular CRMs, helpdesks, and business tools, compared to Dialpad's eight native integrations.

Why does this matter? Deep integration allows for automated workflows, better data tracking, and a complete view of the customer journey. With the HubSpot-Aircall integration, for example, calls are automatically logged, recordings are attached to contacts, and agents can see a customer's history before they even answer the phone. This level of connectivity is simply not possible with Dialpad without relying on third-party connectors like Zapier, which add complexity, potential points of failure, and extra costs.

Winner: Aircall. For any business that uses a CRM or other essential software, Aircall's seamless and extensive integration ecosystem is a significant, game-changing advantage.

Aircall vs. Dialpad: Ease of use comparison

Both platforms feature modern, user-friendly interfaces. However, Aircall is consistently praised for being exceptionally intuitive, especially for sales and support agents who need to get up and running quickly.

Aircall's design is laser-focused on the daily tasks of customer-facing teams. The phone dialer is clean, simple, and provides immediate access to integrated CRM data. Onboarding new team members is a breeze, and Aircall's dedicated support resources, including Aircall University, provide comprehensive training.

Dialpad's interface is also clean, but its unified approach—combining voice, video, and messaging—can sometimes feel less focused. For teams whose primary job is making and receiving calls, Aircall’s purpose-built interface reduces clicks and streamlines workflows.

Winner: Aircall. Its design is tailored for the tasks sales and support teams perform every day, making it incredibly easy to learn and master without extensive training.

What customers are saying

G2 Score:

• Aircall: 4.3 / 5 stars

• Dialpad: 4.4 / 5 stars

"With Aircall, creating numbers is much easier than with other tools. You can create numbers very quickly and anywhere in the world—it’s a real advantage for a global sales team."

-Ambroise Prieur, former Contact Centre Administrator, SumUp

"Logging calls in HubSpot saves us time. The easy access to call recordings in HubSpot also helps sales and customer care teams review client interactions so we can provide a better service to our customers."

-Will Andrew, Head of Customer Experience, Rezdy

Which should you pick?

So, Aircall or Dialpad? While Dialpad is a capable tool for internal communications with some interesting AI features, Aircall is the superior choice for businesses that depend on their phone system to drive sales and deliver excellent customer support.

Aircall's strengths are clear:

• Unparalleled integrations: Connect seamlessly with over 200 business tools to automate workflows and empower your teams.

• Powerful features for performance: Tools like the Power Dialer, AI-driven coaching, and advanced analytics are designed to make your teams more effective.

• Exceptional ease of use: An intuitive interface means less time training and more time talking to customers.

Your phone system is more than just a dial tone—it's the voice of your company. Choose the platform that will help you build better conversations and grow your business.

Ready to see the difference for yourself? Book a personalised demo of Aircall today.

Questions

Is Aircall better than Dialpad for sales teams?

Yes. Aircall is designed specifically for sales teams with features like a Power Dialer, seamless CRM integrations, and real-time coaching tools that are not as robust in Dialpad. These features help sales reps be more productive and effective.

What’s the main difference between Dialpad and Aircall?

The main difference is their focus. Dialpad is an AI-centric unified communications platform for general use, combining voice, video, and messaging. Aircall is an integration-first customer communication platform built specifically for the needs of sales and support teams, with a strong emphasis on call quality and workflow automation.

Is Aircall or Dialpad more secure?

Both Aircall and Dialpad adhere to high security standards, including SOC 2 Type II compliance and GDPR. Aircall uses TLS 1.2 and AES 256 encryption to secure data both in transit and at rest, ensuring best-in-class security practices for enterprise needs.

Does Aircall integrate with my stack?

With over 200 one-click integrations, Aircall likely integrates with your existing tech stack. It connects with major CRMs like Salesforce and HubSpot, helpdesks like Zendesk and Intercom, and many other business tools.

How does Aircall’s AI compare to dialpad’s for real-time call management?

Dialpad's AI provides real-time transcription and sentiment analysis during a call. Aircall’s AI is focused on post-call efficiency and performance improvement, with automated summaries and topic analysis. For real-time management, Aircall offers live call monitoring and whispering, allowing managers to actively coach agents during live conversations.

Published on December 3, 2025.