Geckoboard

Overview

Geckoboard deeply integrates with Aircall, making it quick and easy to broadcast live performance data around your organisation, and begin improving team performance within minutes. 

Give support agents, account managers, SDRs, sales reps or upper management an easy way to understand current performance, with real-time dashboards showing metrics like calls waiting, longest wait time, missed call reasons, and real-time agent availability. All without any coding or maintenance. 

Geckoboard’s dashboards are designed to be easy for anyone to understand and access, wherever they’re working from, however large or small your organisation is, however deep your team’s experience with data is. Share them via a simple link to keep remote teams aligned, or display them on a TV wallboard to keep the office motivated. Schedule them to post automatically over Slack or Microsoft Teams, or even access them on mobile devices. Everyone can see all the data they need, always up-to-date.

And you’re not limited to broadcasting only Aircall data either. Complete the picture by visualizing live data from Zendesk, HubSpot, Salesforce, Intercom, spreadsheets and more, right alongside data from your Aircall queues. 

Whether you’re looking to monitor data from across several queues or channels, keep your team motivated or focus everyone on improving specific KPIs, Geckoboard ensures your team never misses a beat.

Features

• Visualize granular Aircall metrics: Create perfect-looking dashboards that track live data like Calls Waiting, Average Wait Time, Missed Calls, Talk Time and Current Agent Availability. For even more precision, add filters to see data for specific teams, numbers, users, tags and more.

• Real-time updates: Watch KPIs change instantly as calls come in and your team adapts. Our dashboards often update faster than in Aircall itself.

• Live TV Wallboards: Turn any screen into a live dashboard to monitor queues and KPIs in the office. See the same live data on desktop and mobile. 

• Multi-Source Data: Visualize data from 90+ tools - including Salesforce, HubSpot, Pipedrive, Zendesk, and Intercom -  alongside your Aircall metrics.

• Smart Notifications: Trigger instant alerts in Slack and Microsoft Teams when metrics hit specific thresholds, and post dashboard snapshots automatically to keep everyone in the loop. 

• Interactive View: Quickly drill into more detail when KPIs change and see which calls are affecting your numbers, without having to hop into other tools 

• Share dashboards the way you want: Give stakeholders and remote agents secure access to dashboards in their browser with a simple link, invite them to view specific dashboards on account, or even give them the power to create their own. You have control.

Key Benefits

Motivate your team with live visibility: When agents can see their impact in real-time they stay focused, react faster to volume spikes, unlock some friendly competition and hit targets more consistently.

Get up and running in minutes: You don’t need a data science degree or IT support to get started. Connect your Aircall account and build your first dashboard in minutes using our intuitive drag-and-drop builder. It’s easy to customize, filter by number or team and add your brand colours, and requires zero maintenance to keep running.

See the full picture in one place: Your support and sales teams use more than just Aircall. Geckoboard breaks down data silos by letting you display Aircall metrics alongside live data from your CRM (Salesforce, HubSpot, Pipedrive…) support ticketing tools (Zendesk, Intercom, Gorgias, Help Scout…)  and other sources (Google Sheets, Excel, Zapier, databases…) on a single screen.