Aircall Insider: Make outreach more scalable and actionable with AI Voice Agent Campaigns

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This month's updates are all about giving your AI Agents more to work with: faster ways to reach more contacts, more tools to act inside, a faster way to get a new AI Voice Agent live, and a more recognizable way to reach customers. Plus, see how MyAirbags built customer trust and certainty with their AI Messaging Agent.

Here's what's new:

Reach your whole contact list without your team making a single call

Now available on every plan, AI Voice Agent Campaigns let you upload a contact list (from 10 to 5,000 contacts), assign an agent, and launch outreach in minutes, with no two contacts ever called twice. Every contact gets handled with the skill of your best rep, and warm leads or conversations that need a human get passed straight to your team. You'll also see which outreach campaign performed best in real time, so the next one starts stronger.

AI Agents that resolve, not just respond

When your AI Agent can't reach your CRM or helpdesk, it can only take a message and pass the customer along. Aircall's AI Ecosystem changes that. Your agents can now act directly inside the tools you already use, looking up a record, updating a deal, or booking a meeting mid-conversation, with no handoff required. Connections to Attio, HelpScout, Front, HubSpot, and Calendly are live now, with new partners joining every month.

Launch AI Voice Agents in minutes with pre-built templates

Building a new AI Voice Agent from scratch means figuring out prompts, flows, and configuration before you can even test it. With AI Voice Agent templates, pick a proven use case, like a receptionist or a HubSpot lead qualifier, and your agent comes pre-configured and ready to review. Adjust it to fit your business, and go live in minutes, fully in your control. Stay tuned for more to come!

Branded Caller ID: Now available for US numbers

Most people won't pick up a call from a number they don't recognize. Branded Caller ID fixes that. Once Aircall verifies your company's identity and outbound numbers, your verified name and logo appear on the recipient's screen when placing calls. This gives customers and prospects peace of mind knowing exactly who's calling before they pick up, and also helps cut the risk of your calls getting flagged as spam.

MyAirbags sent 1,011 replies at any time of day in just two months

MyAirbags rebuilds airbag modules and other safety-critical car parts. Customers without theirs often can't drive safely, so questions and messages come in at any time of day. To handle the volume, MyAirbags deployed an AI Messaging Agent that pulls customers' order details directly from HubSpot, so conversations never wait. In its first two months, the agent handled inbound conversations from over 350 customers, with 38% occurring outside business hours.

What else is new at Aircall?

The best conversations start with feeling understood

Language shouldn't stand between you and a great customer experience. AI Voice Agents now speak 38 languages, including Mandarin, Japanese, Catalan, and Hindi, so you can deliver the same brand experience, agent behavior, and workflows across every market. The new Voice Library also lets you preview voices and accents and fine-tune filler phrases for a more natural feel.

Experience AI Voice Agents

Multiple AI Messaging Agents, one number

You can now assign multiple AI Messaging Agents to the same number, with only one active at a time, for business hours, holidays, or a specific campaign. That way, an intake agent can hand off to a full-service agent overnight without splitting your number in two.

Calls that don't drop when your WiFi does, even out in the field

Mobile app calls will soon have the option to run over the cellular network instead of the internet. They’ll ring through your phone's dialer under your business caller ID, with everything still native to Aircall. It’s one less thing standing between your team and the call, and a real lifeline for field reps working where the internet can't be trusted.

Thanks for reading! If Aircall has helped your team work smarter, we'd love your support. Leave us a review on Trustpilot to spread the word, and add us as a Preferred Source on Google to see more of our content!

See you next month,

The Aircall Team

Published on September 28, 2026.