Ready to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get free accessReady to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get free accessWelcome to Aircall Insider!
We’re wrapping up this month with more tools to strengthen your AI setup. Agent Performance makes your AI agents smarter with every call, Agent Builder gets you from idea to live in minutes, and the Analytics API now takes your reporting further than ever. Plus, more updates you don’t want to miss.
Let’s dive in.
Turn every call into an improvement opportunity
According to KPMG research in Q1, 65% of businesses are struggling to scale their AI deployments. The gap isn't ambition, it's visibility.
Agent Performance gives admins a structured view of their AI Agent’s performance by surfacing knowledge gaps and configuration issues ranked by impact. This makes it easy to act on them, without any manual reviews required
The longer your agent runs, the sharper it gets: resolving more, transferring less, compounding in value over time.
AI Actions is now live!
No more manual follow-up after every call. AI Actions lets your AI Voice Agents automatically update CRM records, create tickets, and book meetings in real time, inside the tools your team already uses. HubSpot, Zendesk, and Shopify are all supported, with no technical setup required.
Meet Agent Builder: The fastest route from idea to impact
Agent Builder is here, and it changes what's possible with AI voice agents in Aircall.
Simply describe the agent you want in plain terms, and your call history will shape it into something that sounds like your business. Any admin can build one in minutes, and it’ll instantly be ready to test, refine, and put to work.
Available now for inbound agents, in English, to customers located in the United States, Canada, United Kingdom, Australia, New Zealand, Singapore, and India. Coming soon to all other customers.
Take your data further with the new Analytics API
Your Aircall data, wherever you need it.
Analytics reports are now available via API, so you can pull call data, performance metrics, and AI insights directly into your dashboards, business intelligence tools, or internal reporting systems. It’s designed for daily or weekly cadences rather than real-time feeds. Stop working around your data and build the view that actually fits your workflow.
What else is new at Aircall?
Inbound messages, handled
Your customers don't stop after business hours. Now, neither do you.
AI Messaging Agents handle SMS and WhatsApp conversations autonomously, qualifying leads, resolving inquiries, and taking action on your existing business numbers, 24/7.
No new phone numbers or forwarding needed. Just faster resolutions so your team is always one step ahead.
Customer Onboarding webinar series
Take the guesswork out of Aircall. Help your entire team hit the ground running, from setting up to scaling with our new onboarding webinar series, built just for you.
WhatsApp Public Send API now available
Send outbound WhatsApp messages programmatically via our new Public Send API, giving developers and ops teams a flexible, scalable way to engage with customers on the channel they prefer.
Expanded language support across AI
Aircall's AI suite now supports 18 languages for transcription—including Swedish, Filipino, and Russian—across AI Assist, AI Assist Pro, AI Voice Agent, and Smartflows.
This means that global teams can coach, score, and automate in the language their reps actually work in. Fewer gaps, wherever your team operates.
From major launches to minor fixes, every update lives here: See the release notes
That's all for the May edition!
If Aircall has helped your team work smarter, we'd love your support. Leave us a review on Trustpilot or G2 to spread the word.
See you next month,
The Aircall Team
Published on May 28, 2026.
