The Aircall REST API allows you to connect and ‘sync’ other applications (customer database, ERP, CRM, helpdesk, chat system, e-commerce shopping cart and more) with your call center software.
We support webhooks. That means that we’re able to call back an endpoint of your choice each time an event occurs in an Aircall account (contact added, call created, availability status etc.)- please have a look here for a complete list. Webhooks allow you to push Aircall events to third-parties you’re already using whether it’s in your in-house system or an application that’s not yet integrated with Aircall.
A custom Aircall integration requires some dev work but not to worry, you can easily integrate Aircall into your favorite CRM/helpdesk.