Webhooks & API

Welcome to Aircall for Developers! Just like you, we are enthusiastic web developers and we love to automate things. Aircall is building the next-gen business phone system and we need your help! This is why we’ve decided to publish our API so that you can build awesome apps and integrate them with Aircall.

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Aircall public API

REST API

The Aircall REST API allows you to connect and ‘sync’ other applications (customer database, ERP, CRM, helpdesk, chat system, e-commerce shopping cart and more) with your call center software.

Webhooks

We support webhooks. That means that we’re able to call back an endpoint of your choice each time an event occurs in an Aircall account (contact added, call created, availability status etc.)- please have a look here for a complete list. Webhooks allow you to push Aircall events to third-parties you’re already using whether it’s in your in-house system or an application that’s not yet integrated with Aircall.

Some awesome things you can do

⚡️
Create new events for every call in your in-house CRM/helpdesk
👥
Update your Aircall contact list with your CRM contact details
♻️
Sync your calendar availability with your Aircall status
☎️
Have your calls processed though an external service (call transcripts, voice sentiment analysis)
📈
Build real-time custom dashboards to monitor your agents activity

Not a developer?

A custom Aircall integration requires some dev work but not to worry, you can easily integrate Aircall into your favorite CRM/helpdesk.