Ready to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get free accessReady to build better conversations?
Simple to set up. Easy to use. Powerful integrations.
Get free accessWhen AI Voice Agents launched in Aircall, it changed what a business phone number could do. Leads qualified the moment they came in. Routine support inquiries resolved without anyone on your team lifting a finger. For thousands of businesses, that was the moment the phone stopped being a bottleneck.
But customers don't only call. They send messages when it's more convenient. For every channel they reach out on, they expect the same thing: a fast, helpful, intelligent response.
Today, we're delivering that by introducing AI Messaging Agents: autonomous AI that handles inbound SMS and WhatsApp conversations on your existing Aircall numbers, around the clock, connected to the tools your team already uses.
What we built
AI Messaging Agents aren't a new product bolted onto Aircall. Business phone numbers in Aircall can now handle AI-powered voice calls, AI-powered SMS conversations, and AI-powered WhatsApp conversations—all on the same line, all visible in the same workspace, all drawing from your company knowledge.
With Aircall, AI agents handle calls and messages, then your team steps in when something genuinely needs them, with full context already in front of them.
Why it matters
“ 78% of customers buy from the first business that responds.”
- Prospeo
Speed of response is revenue. A message that sits unanswered for an hour is a lead that moves on, a customer who loses trust, a support issue that escalates into something bigger.
Businesses are struggling to keep up with ever-growing customer expectations of immediate, 24/7 coverage. Response time depends on who's awake, what channel they're watching, and how full the queue is.
AI Messaging Agents close the gap. Every message gets a real answer the moment it arrives. Every channel is covered. Every conversation lives on the same number and in the same workspace your team already uses. The business phone number your customers already trust is now AI-powered on every channel, 24/7: Voice, SMS, and WhatsApp.
How AI Messaging Agents work
When a message comes in, an AI Messaging Agent reads it, understands what's needed while being fully informed from your knowledge sources. Then, it sends a natural and intelligent response. No pre-written scripts. No building complex decision trees. Your customers get a real response, calibrated to the inquiry in real-time.
It doesn't end there. AI Messaging Agents take action. Your AI SMS Agent or AI WhatsApp Agent can look up an order, book a meeting, create a ticket, and update a record in your CRM, in real time. These are called AI Actions, and they're included with your Aircall AI Agents.
When something genuinely needs a human, the AI hands off cleanly. Your team picks up the conversation in Aircall Workspace with every message already there, from the same phone number. The customer never has to repeat themselves. The rep never has to start from scratch.
What this looks like in practice
A homeowner texts at 8pm: "My aircon stopped working, can someone come tomorrow?" Your AI SMS Agent collects the address, confirms the issue, and schedules a technician. Before anyone on your team opens their inbox in the morning, the appointment exists.
A customer replies to a shipping update: "Where's my order?" The AI pulls the tracking details in real time and responds with an ETA. The inquiry is resolved before it ever reaches a queue.
A lead messages, asking what solar installation would cost for their home. The AI asks the right qualifying questions, captures the details, and books a consultation. By the time a rep picks it up, the lead is warm, the context is there, and the only thing left to do is close.
This plays out the same way across any industry where speed of response directly affects revenue or customer satisfaction; home services, healthcare, eCommerce, real estate, financial services, and more. The conversations are high volume. The questions are often repetitive. And now AI Messaging Agents are here to answer them, around the clock.
A complex, omnichannel setup, made simple by Aircall
Most AI messaging tools exist in isolation. They live on a separate number, routed through a separate system, with a separate inbox for your team to manage. You might get AI efficiency on messaging, but it comes at the expense of a unified experience with voice.
Others require call forwarding, SIP trunking, or force you to get a new phone number to work at all. Or they only function inside a specific ecosystem, which means you get AI messaging but also get perpetually locked into the highest pricing tier of a CRM or helpdesk platform.
With Aircall, your AI Messaging Agents run on the same number your customers already call. No forwarding. No new infrastructure. No separate system to maintain. The number your customers trust is the same number that's now fully AI-powered, for both calls and messages.
And your team never loses the thread. Every AI-handled conversation, across voice and messaging, lives in Aircall Workspace. Anyone can step into any conversation at any point with the full context already loaded.
Getting started
New and existing Aircall customers receive 100 free conversations per company—plus unlimited testing, so you can deploy with confidence.
When you're ready to scale, conversations are priced as low as $0.15 each, with pay-as-you-go and monthly bundle options to fit how your team operates.
AI Actions are included at no additional charge. Standard SMS and WhatsApp rates apply.
AI Messaging Agents: The next step in exceptional customer experience
AI Messaging Agents are available today for SMS and WhatsApp, with AI Actions, clean human handoffs, and full visibility across every channel in Aircall Workspace.
But the real value extends beyond the messages they handle. When AI Voice Agents and AI Messaging Agents share a single number, a single knowledge base, and a single platform, the result is better CSAT, shorter sales cycles, and stronger customer trust.
The business phone number your team and customers already know can now work intelligently, 24/7, so your team can truly focus on the conversations that need them.
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Published on May 27, 2026.
