Introducing AI Actions: AI that doesn't just listen, it acts

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Every routine sales and support conversation ends the same way: the call wraps up, and then the practical work begins. Updating the CRM. Logging the ticket. Booking the follow-up. Chasing the next step. The conversation finishes in moments. The admin that follows can take twenty minutes.

Multiply that across a team of twenty reps and a few hundred calls a week, and the admin tax on your revenue and support operations starts to look a lot bigger than the conversations themselves.

That’s the gap AI Actions closes.

Our newest capability extends AI Agents from handling conversations to completing the work those conversations create. Contacts are updated. Tickets get created. Meetings are booked. Orders get looked up. All of it happens during the call or the moment it ends, inside the tools your team already uses.

What does AI Actions do?

AI Agents already answers calls, qualifies customers, and resolves routine enquiries end-to-end for thousands of Aircall customers. And recently, it expanded into outbound calls, too. AI Actions completes the next step; it gives AI Agents the ability to execute real tasks across your stack while the conversation is still happening, or the second it finishes.

When a caller gives their company name, AI Agents can find or create the HubSpot record on the spot. When they describe an issue, it can open a Zendesk ticket with structured detail already populated. When they ask about an order, it can pull shipment status from Shopify and give the answer in the same breath.

No manual follow-up. No end-of-day backfill. No post-call admin piling up in a queue. Plus, there’ll be further native integrations to follow.

Setup happens inside the Aircall Dashboard using pre-built templates. No code. No engineering ticket. A manager can configure a workflow in about five minutes!

For sales teams

Sales teams lose deals in the gap between a lead raising their hand and a rep picking up the phone. Even when the call happens, the follow-up admin, enriching the record, logging the disposition, booking the next meeting, eats hours a week that should be spent in front of prospects.

AI Actions runs the qualification workflow for you.

AI Agents capture qualification details as the caller speaks. Contacts and companies get created or updated in HubSpot in real time. Available meeting times get retrieved. The meeting gets booked before the call ends. By the time a human rep opens the record, the CRM is already complete, the calendar invite is already sent, and the pipeline has already moved forward.

The result is faster pipeline progression, cleaner CRM data, and a sales org where reps spend time selling instead of typing.

For support teams

Support teams face a different version of the same problem. A customer calls. The rep gathers information, resolves the issue, and then spends a further 5-10 minutes logging what happened, classifying the ticket, and updating the customer record. Ticket quality suffers. Wrap times balloon. Handoffs lose context.

AI Actions takes the admin off the rep's plate.

AI Agents gather issue details during the conversation. Existing tickets are automatically checked. New tickets are created or updated in Zendesk with structured information already populated. If the issue needs a human, the rep joins with the full context already in hand. Nothing has to be retyped, re-explained, or reconstructed from a voicemail summary.

For eCommerce support, the same logic applies to order lookups. A customer calls to check their order. AI Agents pull the live detail from Shopify during the call, gives the customer the accurate answer, and logs the follow-up automatically. Repeat calls drop. Handle times drop. Customers get the answer the first time they ask.

What AI Actions can do for your team:

The headline change isn’t that AI can now do more; it’s that the work which used to follow every call now completes itself.

Zero manual post-call admin

The tasks that used to happen after the call happen during it. Reps end their day with an empty queue instead of a backlog.

Consistent data across every system

CRM records, tickets, and order notes stay in sync automatically, not when someone finally gets around to it. Leaders stop making decisions from half-updated dashboards.

Broader adoption across non-technical teams

Because setup is no-code, sales leaders and support managers can build and adjust workflows without waiting on engineering.

One early customer gave us the cleanest summary we’ve heard:

"AI Agents completed 26 tasks last week, updating contacts, creating tickets, and booking meetings, without a single manual step."

That’s what AI Actions is designed to deliver at scale. Every conversation turned into completed work.

Try AI Actions today

AI Actions is available today for Aircall customers using AI Agents. Set up your first workflow inside the Aircall Dashboard using a pre-built template. You can have a sales qualification flow or a support ticketing flow running before your next cup of coffee goes cold.

If you’re new to Aircall, AI Actions is part of the broader platform that powers AI-led, AI-assisted, and team-led conversations in one unified system. The voice foundation is the same enterprise-grade network trusted by 23,000+ companies to power their customer communications. The difference now is that every conversation finishes the work it started.

Published on May 7, 2026.